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The 2024 Board of Directors Survey from Gartner , for example, found that 80% of non-executive directors believe their current board practices and structures are inadequate to effectively oversee AI. Here are 10 questions CIOs, researchers, and advisers say are worth asking and answering about your organizations AI strategies.
Many organizations have launched dozens of AI proof-of-concept projects only to see a huge percentage fail, in part because CIOs don’t know whether the POCs are meeting key metrics, according to research firm IDC. Many organizations have launched gen AI projects without cleaning up and organizing their internal data , he adds.
Operational efficiencies, he says, will be the biggest impact of gen AI in the short to medium term. He’s not the only one who’s bullish on gen AI. According to a new IDC report , 98% of business leaders view AI as a priority for their organization and the research firm expects AI to add $20 trillion to the global economy through 2030.
Agentic AI, the more focused alternative to general-purpose generativeAI, is gaining momentum in the enterprise, with Forrester having named it a top emerging technology for 2025 in June. Vendors could also charge a small price per audio input or output. However, some experts see other price models emerging.
GenerativeAI has seen faster and more widespread adoption than any other technology today, with many companies already seeing ROI and scaling up use cases into wide adoption. Vendors are adding gen AI across the board to enterprise software products, and AI developers havent been idle this year either.
Dun and Bradstreet has been using AI and ML for years, and that includes gen AI, says Michael Manos, the companys CTO. Weve been innovating with AI, ML, and LLMs for years, he says. But 76% of respondents say theres a severe shortage of personnel skilled in AI at their organization, according to the August report.
Artificial intelligence has moved from the research laboratory to the forefront of user interactions over the past two years. Whether summarizing notes or helping with coding, people in disparate organizations use gen AI to reduce the bind associated with repetitive tasks, and increase the time for value-acting activities.
As VP of cloud capabilities at software company Endava, Radu Vunvulea consults with many CIOs in large enterprises. Judes Research Hospital, the public cloud is a good way to get knowledge into the hands of researchers who arent part of their ecosystem today, says SVP and CIO Keith Perry. Judes Research Hospital St.
GitHub first launched its copilot in 2021 , and Microsoft 365 Copilot became generally available a few months ago. These AI assistants often use the term copilot to indicate how generativeAI capabilities embedded in workflow tools can augment and assist people in performing tasks and prompting for information more efficiently.
Plus, according to a recent survey of 2,500 senior leaders of global enterprises conducted by Google Cloud and National Research Group, 34% say theyre already seeing ROI for individual productivity gen AI use cases, and 33% expect to see ROI within the next year. So a pretty high adoption rate for AI code generation.
Additionally, the cost of cyber disruption will increase next year as businesses experience downtime due to cyberattacks and scramble to implement defenses fit for the AI-enabled attacker era. In 2025, attackers will begin developing and testing generativeAItechnologies to use over the next 3-5 years.
Chieftechnologyofficers are key players in the enterprise C-suite, oftentimes working in collaboration with CIOs at the forefront of new and innovative technologies. They are among the most important hires organizations are making today due to the business value that successful technology deployments can bring.
The impact of generativeAIs, including ChatGPT and other large language models (LLMs), will be a significant transformation driver heading into 2024. Below are several generativeAI drivers for CIOs to consider when evolving their digital transformation priorities.
Since IBM’s software business has been on the rise in recent times and its consulting business is not doing that great, this (HashiCorp’s acquisition) makes a right fit there,” said Techarc’s chief analyst and founder, Faisal Kawoosa.
But with the advent of GPT-3 in 2020, LLMs exploded onto the scene, captivating the world’s attention and forever altering the landscape of artificial intelligence (AI), and in the process, becoming an essential part of our everyday computing lives. In 2024, a new trend called agentic AI emerged.
Experimenting with the novelty Despite the heavy adoption, CIOs’ concerns about the value of AI doesn’t surprise Ryan Kane, owner of IT managed services provider Soaring Towers. I have found very few companies who have found ROI with AI at all thus far,” he adds. Most companies are simply playing with the novelty of AI still.”
“With a focus on automation for customer service and telesales functions, we’re looking at intelligent automation solutions that can help improve customer engagement and self-help capabilities,” says Chris Pendergast, the company’s SVP and CTO.
GenerativeAI and large language models (LLMs) offer new possibilities, although some businesses might hesitate due to concerns about consistency and adherence to company guidelines. The personalized content is built using generativeAI by following human guidance and provided sources of truth.
When Morgan Stanley announced its new generativeAI support tools for financial advisors last week, it talked about gaining efficiencies from its notetaking abilities. Will they use AI to aggregate what is heard across clients to generate ideas for research or buy/sell orders?
And online education company Pluralsight conducted a survey of IT professionals in the US and UK and found that 74% worried AI tools will make many of their daily skills obsolete. For the rest, gen AI will greatly augment the power and value of the role of the CIO, he says. I like driving the business forward.”
In the rush to establish technical strategies for making good on the promise of generativeAI, many CIOs find themselves running headlong into what may be their most challenging task yet: preparing their organization’s end-users — from knowledge workers and assembly line laborers to doctors, accountants, and lawyers — to co-exist with generativeAI.
Other respondents said they aren’t using any generativeAI models, are building their own, or are using an open-source alternative. Putting aside the fact this is an astronomically high adoption rate for a brand new technology, it’s also an indicator of how risky this space is. And the AI writing assistant category grew by 177%.
The rate of companies that have either already deployed generativeAI or are actively exploring it is accelerating to the point where, combined, there are very few holdouts. The use of gen AI in the enterprise was nearly nothing in November 2022, where the only tools commonly available were AI image or early text generators.
For example, he took on the CTO role at Rodan + Fields because he “liked the appeal of being part of the product.” Srini Koushik, EVP and CTO, Rackspace Technology Rackspace Technology Koushik credits all his past positions for preparing him for where he is now and the AI role specifically. Second, be intentional.
Employees want to work for leaders who inspire them, engage them, challenge them, and give them opportunities to grow and be effective, says Ola Chowning, a partner with technologyresearch and advisory firm ISG. Caldas has no doubt that technology is a key differentiator. “We Projects that really excite our teams.”
On the one hand, artificial intelligence has helped both technology departments and the business units to work better, faster, and cheaper. We had to drop some critical projects to all of a sudden deal with AI as it came to the forefront very quickly.” It hit us all and kept us from looking at the things we were working on,” he says.
Find out how to use generativeAI to enhance customer experience at a presentation from Marci Maddox, research vice president for IDC’s Persuasive Content and Digital Experience Management Software Program. The daylong event kicks off with a workshop on persuasive communication.
His goal is to surface answers to those big questions and to “ensure all departments within our organization understand how AI assists with their day-to-day tasks and how to use it properly and safely.” Achieve aggressive AI goals That’s not to suggest CIOs are slowing down their AI work. We’re piloting, PoC-ing.
“Many organizations still depend on legacy technologies that are costly to maintain, inflexible, and not compatible with modern, agile development practices,” says Christopher Gilchrist, principal analyst at Forrester Research. As former CTO and head of digital at Harley-Davidson Motor Co.,
The Virtue Foundation, founded in 2002, has already created the world’s largest database of NGOs and healthcare facilities, delivering global health services in over 25 countries, organizing medical expeditions, conducting research, and donating medical equipment. The generativeAI is filling in data gaps,” she says.
CIO packages often include stock options, relocation expenses, and hiring bonuses, says Victor Janulaitis, CEO of consulting firm Janco. The strategic importance of technology leadership has never been greater, especially as organizations attempt to tackle information security, artificial intelligence, cloud transformations, etc.,”
Tech services provider Logicalis found in its 2024 Global CIO Report that 89% of CIOs reported “actively seeking opportunities to incorporate AI capabilities into their companies,” making it the No. Prasad, other tech execs, IT researchers, and market reports cite multiple areas of increasing IT involvement in cybersecurity-related projects.
Their views follow: Question: Are any IT jobs in particular jeopardy in light of rapid advances in technology? Thomas Licciardello, CIO consultant, advisory firm NortheastCIOs : “I don’t think we run out and panic because of the AI revolution. Learn more about IDC’s research for technology leaders.
And if you’re presenting, it’s best to study older board packages and consult with colleagues about how the directors discuss, debate, and finalize key decisions. A good response is, “We don’t have a timeline yet, but we’re conducting customer research and running a proof of concept around the technology.
GenerativeAI touches every aspect of the enterprise, and every aspect of society,” says Bret Greenstein, partner and leader of the gen AI go-to-market strategy at PricewaterhouseCoopers. In a recent report, he estimated that gen AI software revenues will grow from $3.7 Then gen AI came out.
“It seems to be an increasing worry — worry over whether the enterprise is secure and its data is protected, because everything else falls to the wayside if that’s not taken care of first,” says John Buccola, CTO of E78 Partners, which provides consulting and managed services in finance technology and other professional areas.
2023 was a year made notable by a range of unexpected, unpredictable, and fast-moving challenges that, despite seemingly having little to do with technology, had profound impacts on IT strategies. Delayed decision-making Bhadresh Patel, chief digital officer at global consulting firm RGP, sees organization’s showing more caution than usual.
What they are finding is that the line between advancing technologically and ensuring AI doesn’t result in detrimental outcomes is thin. Bias can be inadvertently perpetuated when AI is trained on historical data, he notes. Here is a look at how CIOs are addressing ethical AI in their organizations.
IDC Market Perspective: Experience-Led Growth, GenerativeAI, and Content Supply Chains This year was the first time in three years that Adobe has been able to host not only Adobe Summit in-person again, but also the Analyst Day with its partners. Following the Analyst Day, an IDC market perspective on Adobe was published.
Furthermore, of the companies that plan to use AI agents, the biggest use case was in software development, to generate, evaluate, and rewrite code, and 75% said they plan to use AI agents this way. It makes sense that development is the top agentic AI use case, says Babak Hodjat, CTO of AI at Cognizant.
{{interview_audio_title}} 00:00 00:00 Volume Slider 10s 10s 10s 10s Seek Slider “AI’s Impact in Cybersecurity” is a weekly blog series based on interviews with a variety of experts at Palo Alto Networks and Unit 42 with roles in AIresearch, product management, consulting, engineering and more.
All OpenAI usage accretes to Microsoft because ChatGPT runs on Azure infrastructure, even when not branded as Microsoft OpenAI Services (although not all the LLMs Microsoft uses for AI services in its own products are from OpenAI; others are created by Microsoft Research). That’s an industry-wide problem.
With AI, their users can get extremely smart research assistants. Now I’ve got summarization capabilities, access to the world’s best research librarian, and a first-draft text generator for a lot of things I want to do,” he says. Companies in general are still having problems with data governance.”
AI is impacting industries in profound ways and there are a lot of potential use cases for you to experiment with. Perform market research After generating your initial experiments and ideas, it’s time to ask your customers if they are interested. If they don’t, then you can consider a couple of options.
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