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How One MSP Improved Customer Satisfaction and Reduced Support Tickets

Kaseya

Unfortunately, many small and mid-size businesses still experience daily frustrations — from dropped VoIP calls to choppy video conferences and unresponsive applications — that are caused by poor internet connectivity. It also generally means that our customers are more satisfied, always a good thing in the competitive MSP market.

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Jump Into 2021 With a Unified Approach to Remote Monitoring

Kaseya

MSPs must take note and innovate, and, if needed, change their technology offerings and marketing strategies. Another key ingredient to MSP success is access to sales and marketing support from their RMM software vendors. This translates to a growing need for more tools, people, money and time.

IoT 98
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10 Technology Problems Modern Business Owners Have To Deal With

Strategy Driven

Presently, the global tech market is estimated around $5 trillion. But by 2021, it’s estimated that the black-hat “cybercrime” market will be worth $6 trillion. Monitoring, support, firewalls, antivirus solutions, and the latest technology patches are all key means of fighting cybercrime, as is internal education. I: Cybercrime.

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Hyper-segmentation – How to Avoid Cyber Disasters

CTOvision

After spinning off from Lucent Technologies and AT&T, Avaya became the experts in SIP, Internet telephony, unified communications and collaboration (UCC) and all thing VOIP. That seemed like just a marketing term to me. There are no ACLs to setup, no firewall rules to configure. Hyper-segmentation? The fabric handles it all.

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