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6 best practices for better vendor management

CIO

And how well an IT leader deals with and orchestrates vendor relationships can mean the difference between a well-organized and efficient IT operation and a mess that costs an organization millions of dollars without delivering positive results. Here are several key tips for making the most of vendor relationships.

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How to know a business process is ripe for agentic AI

CIO

For example, Asanas cybersecurity team has used AI Studio to help reduce alert fatigue and free up the amount of busy work the team had previously spent on triaging alerts and vulnerabilities. An example of this is an order-to-cash process in a large organization, where the sales, finance, and logistics teams each operate in separate systems.

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Cost, security, and flexibility: the business case for open source gen AI

CIO

Travel and expense management company Emburse saw multiple opportunities where it could benefit from gen AI. It could be used to improve the experience for individual users, for example, with smarter analysis of receipts, or help corporate clients by spotting instances of fraud. The Meta example is a good one, he says.

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12 AI predictions for 2025

CIO

For example, the previous best model, GPT-4o, could only solve 13% of the problems on the International Mathematics Olympiad, while the new reasoning model solved 83%. Take for example the use of AI in deciding whether to approve a loan, a medical procedure, pay an insurance claim or make employment recommendations.

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Case in point: taking stock of the CrowdStrike outages

CIO

After the CrowdStrike incident, Akamai began reviewing all its vendor agreements to make sure the contracts had all the necessary protections in place. And, again, its not enough to take the vendors word for it that theyre safe. Immediately after the CrowdStrike outage happened, for example, Akamai ran a tabletop exercise.

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What to do when your IT provider vanishes

CIO

IBM, for example, decided in 2022 to get rid of its Watson Health unit , which integrated AI in healthcare, to focus on the cloud and its core AI technology. From a legal standpoint, a number of relevant consequences may arise, adds Rafael García del Poyo, a lawyer and managing partner of the IT/IP Law Department at Osborne Clarke in Spain.

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Ramp raises $30M as the battle to own corporate spend heats up

TechCrunch

The examples of this trend are myriad: Brex built out a cash management solution, for example, and expense management tools. Ramp itself launched expense management software of its own this year , and Divvy has a similar service along with other card-related software tools.

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