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What high-performance IT teams look like today — and how to build one

CIO

Our mental models of what constitutes a high-performance team have evolved considerably over the past five years. Pre-pandemic, high-performance teams were co-located, multidisciplinary, self-organizing, agile, and data-driven. What is a high-performance team today?

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3 takeaways from WWE and the McLaren Formula 1 Team when optimizing digital performance

CIO

Milliseconds matter and operational precision is paramount to performance on the track. Racing teams, for example, have about three seconds to decide – based on car, driver, and track position data – if a pit stop is possible, and if it is, less than three seconds to execute it.

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10 ways to improve IT performance (without killing morale)

CIO

To establish a high-performing IT culture, IT leaders must be able to push their teams to the limit without crippling morale. Improving IT team performance is a constant, ongoing effort, says Dena Campbell, CIO at Vaco Holdings, a global professional services firm.

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Performance Review: How to respond to frustrating or lazy performance feedback

Let's Grow Leaders

Speak Up to Get Better Feedback in Your Next Performance Review. A few years ago, I wrote “Avoid These Infuriating Phrases in End-of-Year Feedback” to encourage managers to stop making stupid comments when giving a performance review. How to Respond to the Most Infuriating Kind of Performance Review.

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AI bots for customer experience: trends, insights, and examples

CIO

Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs. Here’s an example of how this could work: A customer calls his car insurance company after being in a minor fender bender. The hype surrounding AI-based voice and chatbots is evident, but do they deliver?

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How to Measure Your MLOps Performance

Xebia

Ironically, for a discipline that builds their products with data, we often don’t measure our own performance with data. In this blog, we will propose indicators and metrics to determine the performance of your MLOps practice. How to mature your MLOps Capability: examples of maturity indicators.

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Explainer: Building a high-performing last-mile delivery software

CIO

After aggregating a driver’s availability at a particular time and location, the auto-scheduler performs instant delegation of delivery tasks. For example, Uber and Zomato use a deep learning algorithm that considers driver location and overall ratings while mapping them to particular orders/bookings.