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CIO metrics are failing digital transformation; it’s time to radically rethink success

CIO

However, the metrics used to evaluate CIOs are hindering progress. The status of digital transformation Digital transformation is a complex, multiyear journey that involves not only adopting innovative technologies but also rethinking business processes, customer interactions, and revenue models.

Metrics 282
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Differentiating people, process, and technology problems: A guide for CISOs

CIO

Is it a lack of the right technology for enabling security operations? Most problems stem from a complex mix of people, process, and technology deficiencies, but pinpointing their sources can be a real challenge. Is it inefficient processes that hamper communication within security teams?

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The startup CIO’s guide to formalizing IT for liquidity events

CIO

It just crossed $100M in revenue and is approaching a major liquidity event, such as an IPO. But as you speak with an expanding cadre of lawyers, accountants, and bankers, you start to appreciate what such an event means for your department. If you’re going through a lot of security reviews, plan on hiring a CIO earlier.

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CIO100 ASEAN Awards 2024: and the finalists are …

CIO

Set for Tuesday 19 November, the CIO100 ASEAN Awards event will bring together the top senior technology executives and teams in Southeast Asia and Hong Kong driving innovation and influencing rapid change. All nominations have been reviewed by a select and independent judging panel comprising CIO.com editors and industry analysts.

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Analyze customer reviews using Amazon Bedrock

AWS Machine Learning - AI

Customer reviews can reveal customer experiences with a product and serve as an invaluable source of information to the product teams. By continually monitoring these reviews over time, businesses can recognize changes in customer perceptions and uncover areas of improvement.

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What is an SLA? Best practices for service-level agreements

CIO

SLAs are a critical component of any outsourcing and technology vendor contract. A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out metrics by which that service is measured, and the remedies or penalties, if any, should service levels not be achieved. What is an SLA?

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Athenian gives you metrics about your engineering team without focusing on individuals

TechCrunch

Athenian wanted to start over from scratch and focus on teams and events instead of individuals. After that, you get “a true graph of all the events that are happening in the organization from the planning work to feedback from customers,” Kant told me. How do you select the right tech stack? Image Credits: Athenian.

Metrics 206