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Panera CIO John Meister on mastering customer experience

CIO

If we know, for example, that a guest always takes the onions off their order, then if they forget, we know to ask about it. For years we contemplated doing a digital order pickup in the drive-thru, but thought, we can’t train the consumer to do it. What follows is that conversation, edited for length and clarity.

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How to Successfully Implement HR Analytics and People Analytics in a Company

Altexsoft

The day may come when a seasoned professional tells you or your colleague about their plan to leave the company in a month. This situation isn’t extraordinary: managers and HR specialists of any organization have been there. What’s clear is that employees and managers will have work to do. The problem can be viewed on a greater scale.