Thu.Aug 29, 2024

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The hidden costs of your helpdesk

CIO

When an employee experiences a lockout, frustration rises while productivity drops. This downtime interrupts individual workflow as well as IT agent efficiency. Then there are the potential security vulnerabilities that go hand-in-hand with frequent lockouts, password resets, and re-verifications. All of these delays and interruptions can lead to lost revenue.

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A New Approach to Knowledge-Sharing Within Organizations

Harvard Business Review

“Evolvable scripts” are brief instruction sets that are easy to understand and remember, and allow room for employees to adapt to specific and changing needs.

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Trending Sources

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Google’s Gemini gets new Gems assistants, Imagen 3

CIO

Google has updated its Gemini large language model (LLM) with a new feature, dubbed Gems, that allows users to train Gemini on any topic of their choice and use it as a customized AI assistant for various use cases. Gems, previewed at Google I/O this year, is currently available for Gemini Advanced, Business, and Enterprise users. Gemini Advanced is a paid premium subscription of Gemini with the first month free presently.

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How AI Could Help Reduce Inequities in Health Care

Harvard Business Review

The number of AI tools in health care is growing. They hold the promise to help health systems address many of the causes of inequities in health care. This article reviews some of the new tools and explains how they hold great potential for tackling the seemingly insurmountable challenges in providing better care to underserved populations.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Mastercard takes on UPI with new biometric payment passkey in India

CIO

Mastercard has chosen India as the launchpad for its Payment Passkey Service, a new way of conducting online transactions, marking a significant step in the global payments landscape. The new service will initially pilot in India with some of the country’s largest payment players, including payment aggregators such as Juspay, Razorpay, and PayU, along with major online merchants like bigbasket and leading banks such as Axis Bank, Mastercard said in a statement.

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Grupo Piñero reduce en un 50% el tiempo de análisis de datos gracias a la IA

CIO

En línea con su objetivo de integrar la innovación tecnológica en todos sus procesos, Grupo Piñero está dirigiendo sus esfuerzos a incorporar el uso de la inteligencia artificial (IA) en varios proyectos. Lo hace, explican desde la corporación, con el propósito de mejorar la experiencia del cliente, crear procesos operativos más eficientes y beneficiosos para la compañía e impulsar la sostenibilidad en sus operaciones.

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What Does It Take to Make Remote-First Work?

CEO Insider

The pandemic catalyzed a seismic shift in how companies operate regarding flexibility in the location of their workers. For some, this flexibility proved a temporary measure; for others, it became a permanent feature. Crunchbase, an AI-powered platform for discovering and connecting with innovative companies, is one of the latter. Kelly Mendez-Scheib, Chief People Officer at […] The post What Does It Take to Make Remote-First Work?

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Legendary CIO Anil Cheriyan on delivering innovation that matters

CIO

Anil Cheriyan’s storied career spans multiple industries, including serving as EVP/CTO of strategy and technology at Cognizant, as the US Presidential Appointee in charge of Technology Transformation Services, and as Global CIO at SunTrust. Today, he develops and drives strategy as a board member, advisor, and investor. Cheriyan joined me on a recent episode of the Tech Whisperers podcast as part of our CIO legends series focusing on the wisdom and experience of these venerable technology execut

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Putting OpenAI’s Crazy High $100B Valuation Into Context

Crunchbase News

These days, hearing about hot companies in generative AI raising huge rounds at multibillion-dollar valuations has gotten pretty routine. However, when news broke this week that OpenAI is in talks for a new funding round at a valuation of over $100 billion, it drove home just how big the stakes have become. The investment, said to include backing from Thrive Capital and Microsoft , represents a 16% jump from OpenAI’s last known valuation.

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2024 Salary Guide

Procom’s 2024 Salary Guide provides critical insights into the latest hiring trends, in-demand IT roles, and competitive pay rates across Canada and the U.S. It highlights key market dynamics such as the growing demand for remote work, skills-based hiring, and flexible staffing solutions. With detailed pay rate data for top IT positions like Cybersecurity Consultants, Cloud Engineers, and Salesforce Developers, this guide is an essential resource for companies looking to stay competitive in toda

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What tech Infrastructure NSW’s ICT director aligns with business objectives

CIO

“It’s important to ensure the technology function isn’t just a set of blinking lights and widgets,” says Sean Carritt, director for ICT and business systems at Infrastructure NSW, the government agency of New South Wales that identifies and prioritizes public infrastructure for economic and social benefit. “Delivering technology that’s well aligned to the business’ overall purpose has been one of my biggest focus areas as a tech leader.

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How the Proper Product Information Management (PIM) System Can Boost Sales During the Holiday Season

Perficient

For most businesses, the holiday season is a critical time that often accounts for a significant portion of annual sales. To properly capitalize on this opportunity, companies must ensure their product information is accurate, consistent, and compelling across all channels. This is where Product Information Management (PIM) systems come into play.

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CIO, escuche: o planifica la gestión de certificados en plena evolución o se esfumarán

CIO

Resulta tentador considerar los certificados y las identidades automáticas como las tuercas y los tornillos de la pila tecnológica de su organización: funciones críticas pero puramente técnicas que se dejan en manos de los profesionales de TI. Sin embargo, una serie de problemas recientes y los cambios normativos que se avecinan están obligando a adoptar un enfoque más proactivo, ágil y estratégico desde arriba para señalar la importancia de aplicar correctamente estos principios básicos.

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Team-as-Code: How to Apply Platform Engineering to DevOps’ Coding Stage

Dzone - DevOps

Why Apply a Platform Approach to the Coding Stage? While both parts of the modern software development lifecycle, DevOps and platform engineering target distinct challenges. DevOps focuses on integration and continuous delivery (CI/CD) and teams track metrics such as code deployment frequency, lead time for changes, change failure rate, etc.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Shopify is the official Toronto City Host for Rails World 2024

Ruby on Rails

Once we announced Toronto as this year’s Rails World 2024 location, Shopify had one wish: that everyone attending Rails World would experience the best of what their city has to offer, before, during, and to close out the event. With the event taking place in their backyard, it was only fitting that they become the official Toronto Rails World City Host.

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Windows 11 update adds easier Android file sharing, faster voice dictation, and more

Dion Hinchcliffe's Web 2.0 Blog

The new update is optional, so you must head to Windows Update on your PC to install it. Here's how and why you might want to.

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How Dell’s Cloud Client Workspace Can Help Healthcare

Dell EMC

Dell Thin clients with Dell Cloud Client Workspace endpoint software solutions can provide benefits across healthcare sectors and scenarios, from patient focus and reliability to safety and scalability.

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The 75+ best Labor Day 2024 deals: Shop Amazon, Walmart, Best Buy, and more

Dion Hinchcliffe's Web 2.0 Blog

Labor Day weekend is nearly here, and major retailers like Amazon and Walmart are already offering great deals on top headphones, TVs, laptops, and more.

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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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Error'd: Coast Star

The Daily WTF

On a vacation trip this week. The diligent will be able to discover the location with a tiny bit of sleuthing, but I won't be there now. An anonymous traveler reports "I've been trying to contact them but I don't think they check their email very often." Naturalist Mike has a bone to pick with the Brevard Zoo, subtly suggesting` "I'm not sure this conservation message is on point." Faithful Michael R. beefs with LinkedIn's date grammar: "Fast forward i

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The hottest headphones of 2024 are $50 off ahead of Labor Day

Dion Hinchcliffe's Web 2.0 Blog

The Sonos Ace were released just two months ago, and they're seeing their first discount during Labor Day sales.

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I view turnover on my team as:

thoughtLEADERS, LLC

Our reader poll today asks: I view turnover on my team as: An indication that something is wrong 21.83% A natural dynamic — it’s the circle of life 50.17% A healthy event that brings in new ideas 21.82% I don’t experience turnover 6.18% Turnover is natural and healthy. Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the Real World.

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My favorite robot vacuum for pet hair is under $450 for Labor Day

Dion Hinchcliffe's Web 2.0 Blog

If you're hunting for a robot vacuum to combat pet hair in your home, the Roomba j7+ has dropped well below $500 with this Labor Day deal.

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IT Leadership Agrees AI is Here, but Now What?

IT leaders are experiencing rapid evolution in AI amid sustained investment uncertainty. As AI evolves, enhanced cybersecurity and hiring challenges grow. This whitepaper offers real strategies to manage risks and position your organization for success.

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Navigating Leadership in Turbulent Times: Strategic Priorities for Modern CEOs

CEO Insider

Today’s ever-evolving world requires CEOs to constantly examine their organization’s priorities, looking beyond immediate challenges to envision what the future of business might look like. Modern CEOs need to remain agile yet hyper-focused on their organization’s strategic initiatives. By continuing to emphasize action on forward-looking strategies, including growth, technological advancements, and regulatory shifts, CEOs can […] The post Navigating Leadership in Turbulent Times: Strategi

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I've tried many smart locks, but the one I keep on my door is $150 this Labor Day

Dion Hinchcliffe's Web 2.0 Blog

The Aqara U100 is ideal for Apple fans but also great for everyone at $150 this Labor Day. It combines Apple Home Key, keypad, fingerprint, NFC tags, and a physical key for unlocking.

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The Power of Pause – how leaders can transform productivity through rest

CEO Insider

In his 2023 address to world leaders at the Alliance for Responsible Citizenship (ARC) Conference, political commentator and satirist Konstantin Kisin declared, “We are in the fight of our lives.” “From the dawn of time, humans have worked tirelessly to advance our world,” he said. “We captured the mystery of fire, invented the wheel, split […] The post The Power of Pause – how leaders can transform productivity through rest appeared first on CEOWORLD magazine.

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Grab this 4TB Samsung portable SSD for more than 50% off at Amazon this Labor Day

Dion Hinchcliffe's Web 2.0 Blog

Take advantage of this monster Labor Day discount on a 4TB Samsung T5 Evo portable SSD at Amazon. At $225 off, you'll save more than half on storage for gaming, content creation, and more.

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Solving Open Source Complexity with a Managed Data Infrastructure Platform

With its unparalleled flexibility, rapid development and cost-saving capabilities, open source is proving time and again that it’s the leader in data management. But as the growth in open source adoption increases, so does the complexity of your data infrastructure. In this Analyst Brief developed with IDC, discover how and why the best solution to this complexity is a managed service, including: Streamlined compliance with some of the most complex regulatory guidelines Simplified operations, li

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Why good leaders need to know their expiration date

CEO Insider

US President Joe Biden’s exit from the Presidential contest is a timely reminder for all leaders to check their expiration date. Leadership is contextual, which means leaders outgrow their role or the role outgrows them. As organisations evolve, so do their leadership needs. An executive who was perfect for launching a startup may not be […] The post Why good leaders need to know their expiration date appeared first on CEOWORLD magazine.

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Wake up gently with this sunrise alarm clock that's $30 off for Labor Day

Dion Hinchcliffe's Web 2.0 Blog

The Hatch Restore 2 builds on the success of the original sunrise alarm clock with improved speakers, audio tracks, and 'Morning Moments' - and it's discounted for 15% off ahead of Labor Day weekend.

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Anthropic releases AI model system prompts, winning praise for transparency

Ooda Loop

The OpenAI rival startup Anthropic yesterday released system prompts for its Claude family of AI models and committed to doing so going forward, setting what appears to be a new standard of transparency for the fast-moving gen AI industry, according to observers.

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