Mon.Aug 26, 2024

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How to future-proof your customer experience strategy

CEO Insider

In today’s fast-paced, dynamic marketplace, future-proofing your customer experience (CX) strategy is not just a competitive advantage – it’s a necessity. Customers’ expectations are continually rising, driven by rapid advancements in technology and an increasing emphasis on personalized service. To stay ahead, businesses must ensure that their CX strategies are resilient, adaptable, and capable of […] The post How to future-proof your customer experience strategy appeared firs

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IBM Z mainframes get AI boost with new Telum II processor, Spyre accelerator

CIO

IBM is outfitting the next generation of its z and LinuxONE mainframes with its next-generation Telum processor and a new accelerator aimed at boosting performance of AI and other data-intensive workloads. The new processor, the IBM Telum II, has greater memory and cache capacity than the previous generation, and it integrates a new data processing unit (DPU) specialized for IO acceleration along with enhanced on-chip AI acceleration capabilities.

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Trending Sources

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Be a Better Coach: 5 Reasons Your Performance Coaching Is Being Ignored

Let's Grow Leaders

To be a better performance coach avoid these common mistakes. Have you ever had (what you thought was) a great performance coaching conversation—your employee commits to behavior change—but fifteen minutes later they’re back to their old habits? So you give them more performance coaching, this time “louder” literally or through progressive discipline.

Coaching 213
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The role of AI in operational efficiency: Beyond the silver bullet

CIO

Artificial Intelligence (AI) has earned a reputation as a silver bullet solution to a myriad of modern business challenges across industries. From improving diagnostic care, to revolutionizing the customer experience, there are many industries and organizations that have experienced the true transformational power of AI. However, that’s not the case for the masses.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Why Cynics Are Less Likely to Succeed

Harvard Business Review

New research in behavioral science has revealed that cynical thinking stands in the way of success in the workplace. Cynics, it turns out, earn less money, report lower job satisfaction, and are less likely to be elevated to leadership positions. That’s because success is not the winner-take-all battle that cynics believe it to be. Cynicism, in fact, can bleed workplaces of creativity, openness, and morale, and the bottom line — whereas the people who succeed at work tend to so by building trust

Research 136

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Executive’s Guide: Navigating the Impact of NIST’s Finalized Post-Quantum Encryption Standards

Ooda Loop

There are things business and government executives should know about these new algorithms and what they mean for our collective future. This post captures what you need to know.

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The hidden cost of insecure code: More than just data breaches

CIO

When significant breaches like Equifax or Uber happen, it’s easy to focus on the huge reputation and financial damage from all that compromised user data. For sure – those headline costs are massive, no question. The reality is that risky code has a second insidious cost beyond the breaches themselves. All those lingering vulnerabilities and quick fixes made under pressure create massive technical debt that keeps piling up.

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After Slowing In 2023, US Median Round Size Again Growing

Crunchbase News

For a decade, U.S. seed and early-stage round sizes consistently saw an increase until early 2023 when typical round sizes began to come down and the venture market was three quarters into a funding slowdown. The first half of this year, however, has reversed that trend as the median round size for funding at seed through Series C has picked up again, an analysis of Crunchbase data shows.

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Boosting a cloud-first ecosystem: Announcements at the Huawei Cloud Summit in Thailand

CIO

As a country rapidly transforming into a digital economy hub, Thailand is taking the lead in cloud technology and the development of its digital infrastructure in the region. The Ministry of Digital Economy and Society (MDES) released seven key digital policies as its priorities for the year, including a cloud-first policy in the public sector. This is the first of its kind to encourage the use of digital technologies in public services to drive the country’s digital future.

Cloud 269
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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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AWS empowers sales teams using generative AI solution built on Amazon Bedrock

AWS Machine Learning - AI

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. We envision a future where AI seamlessly integrates into our teams’ workflows, automating repetitive tasks, providing intelligent recommendations, and freeing up time for more strategic, high-value interactions. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales oper

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AI e GenAI: 4 trend in azienda che non devono sfuggire al CIO

CIO

L’IT aziendale non appartiene più soltanto al dipartimento IT: dall’HR al Marketing, dalle operazioni di fabbrica alla casa dei dipendenti in smart working, l’information technology ha ormai stabilmente varcato i confini dell’ufficio del CIO. Questo implica per il Direttore IT perdere il controllo sulle tecnologie che gli utenti aziendali usano? Se si tratta di AI e GenAI un rischio esiste.

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Does Market Share Still Matter?

Harvard Business Review

Market share has traditionally correlated strongly with profitability because of efficiency, market efficiency, and customer perception effects. But, as the authors demonstrate, the relationship has been changed by the digital transformation in firms. The authors’ research finds that the market-share profitability relationship has become weaker for firms that favor investment in value creation over value appropriation and for firms operating in B2B markets.

Marketing 109
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GenASL: Generative AI-powered American Sign Language avatars

AWS Machine Learning - AI

In today’s world, effective communication is essential for fostering inclusivity and breaking down barriers. However, for individuals who rely on visual communication methods like American Sign Language (ASL), traditional communication tools often fall short. That’s where GenASL comes in. GenASL is a generative artificial intelligence (AI) -powered solution that translates speech or text into expressive ASL avatar animations, bridging the gap between spoken and written language and sign language

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2024 Salary Guide

Procom’s 2024 Salary Guide provides critical insights into the latest hiring trends, in-demand IT roles, and competitive pay rates across Canada and the U.S. It highlights key market dynamics such as the growing demand for remote work, skills-based hiring, and flexible staffing solutions. With detailed pay rate data for top IT positions like Cybersecurity Consultants, Cloud Engineers, and Salesforce Developers, this guide is an essential resource for companies looking to stay competitive in toda

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Latest Govee Permanent Outdoor Lights are brighter than ever. Put them up this weekend

Dion Hinchcliffe's Web 2.0 Blog

Available now at the same price as Govee's previous model, these second-generation lights promise improved reliability, Matter compatibility, and white lights for daily use and security.

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PHP Upgrades: How to Plan and Execute Your Next Upgrade

Zend

Keeping pace with PHP upgrades keeps your application secure, compliant, and performing at a high level. Our experts offer strategic tips for your next PHP upgrade.

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This wall-mounted smart heater keeps you warm without taking up space

Dion Hinchcliffe's Web 2.0 Blog

Looking to add warmth to a room, basement, or garage next winter? This Dreo space heater works like a champ and has all the features you need.

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CISA Finding: 90% of Initial Access to Critical Infrastructure Is Gained Via Identity Compromise. What Can You Do About It?

Tenable

Conventional wisdom suggests the keys to protect critical infrastructure against cyberattacks are network segmentation and OT security. But continued breaches imply those methods alone fall short. In fact, a CISA probe of 121 critical infrastructure networks found that their weakest link is identity compromise. Learn how to leverage an attacker’s perspective to better secure critical infrastructure.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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The Power of Transformation in Storytelling: Capturing the Journey

thoughtLEADERS, LLC

Depicting change—from projects evolving to shifts in perspective—adds depth and relatability to thought leadership content. Today’s post is by Rhea Wessel, author of Write Like a Thought Leader. In thought leadership, storytelling is not just a tool—it’s a fundamental element that breathes life into ideas and concepts. One of the most compelling aspects of storytelling is the depiction of transformation.

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The best password managers of 2024: Expert tested

Dion Hinchcliffe's Web 2.0 Blog

It can be difficult to remember complex passwords across so many online services. A good password manager will do this for you. We tested the best password managers, which keep your credentials safe and simplify your login process.

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Methodcentipede

Dzone - DevOps

When I was a child, I used to lie on the bed and gaze for a long time at the patterns on an old Soviet rug, seeing animals and fantastical figures within them. Now, I more often look at code, but similar images still emerge in my mind. Like on the rug, these images form repetitive patterns. They can be either pleasing or repulsive. Today, I want to tell you about one such unpleasant pattern that can be found in programming.

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AI voice generators: What they can do and how they work

Dion Hinchcliffe's Web 2.0 Blog

As AI voice generators improve, they bring both opportunities and risks. Here's how this technology is changing everything from accessibility aids to the way scammers operate.

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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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Shaping Patient-Centric Care and Advancing Life Sciences Innovation

IDC

GenAI is transforming Asia/Pacific healthcare by enabling patient-centric care with real-time data analysis, improving clinical, operational, and administrative productivity.

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Get a Microsoft Office for Windows license for $40 with this deal

Dion Hinchcliffe's Web 2.0 Blog

Pay just once and get a lifetime license to the Microsoft Office 2021 app suite (including Word, Excel, and PowerPoint) on your PC for 79% off right now (there's a deal for a Mac version, too).

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Five Great DevOps Job Opportunities

DevOps.com

This week's weekly report of great DevOps job opportunities includes senior DevOps engineer roles at ADT and Fortinet.

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Your Costco membership comes with an extra $20 gift card right now. Here's how to get it

Dion Hinchcliffe's Web 2.0 Blog

Costco is cracking down on membership sharing. Don't miss this deal to buy your own with a free gift card, effectively cutting the price to $40. (I bought one and highly recommend it.

How To 75
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IT Leadership Agrees AI is Here, but Now What?

IT leaders are experiencing rapid evolution in AI amid sustained investment uncertainty. As AI evolves, enhanced cybersecurity and hiring challenges grow. This whitepaper offers real strategies to manage risks and position your organization for success.

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Confluent Champion: The Power of a Learning Culture and Motivated Teams

Confluent

In our latest Confluent Champion post, Janis Hom, staff security GRC program manager, highlights how Confluent fosters a culture that helps her stay motivated.

Culture 69
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How to disable ACR (and greatly reduced ads) on every TV model - and why you should, too

Dion Hinchcliffe's Web 2.0 Blog

As TV operating systems become smarter, they present new privacy concerns. Here's what you need to know about automatic content recognition (ACR) - and how to turn it off.

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CodeSOD: Private Passwords

The Daily WTF

Lisa was working on a project she quite liked. The tech was cool, the problems being solved were interesting, and the team had a good working process. Company-wide, however, budgets were tight, and other projects were in much worse shape, so the project Lisa was on got put on pause, and her team was moved onto a different project. Someone wanted to make sure that functions which had large side effects were only called in the right places.