Fri.May 03, 2024

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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. MeRA, which was initiated last July and went into beta testing in October, leverages publicly available large language models (LLMs) to automate the handling of some customer issues, providing consistent messaging and significant improvement of agent efficiency, aka handle time, according to the mult

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Agile sustainability: Cultivating a sustainable future with Ines Garcia

Agile Alliance

Ines Garcia, a leader of the Agile Sustainability Initiative, blends Agile practices with sustainability to address global challenges and promote sustainable business practices. The post Agile sustainability: Cultivating a sustainable future with Ines Garcia first appeared on Agile Alliance.

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IBM and AWS forge global alliance, streamlining access to AI and hybrid cloud solutions

CIO

IBM has announced the expansion of its software portfolio to 92 countries in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors (ISVs). Previously, the digital catalog was available in just five countries. This strategic alliance allows businesses in these countries access to IBM’s software products, including data technologies and AI, directly through the AWS Marketplace, IBM said in a statement.

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How the Agile Alliance board makes decisions

Agile Alliance

The Agile Alliance board uses its established vision, mission, and "Value Dials" framework to guide its ongoing relevance and commitment to supporting a global community dedicated to Agile practices. The post How the Agile Alliance board makes decisions first appeared on Agile Alliance.

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Prevent Data Breaches With Zero-Trust Enterprise Password Management

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance.

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Appeal court overturns $1.6bn mainframe software ‘poaching’ ruling against IBM

CIO

IBM has successfully overturned a $1.6 billion ruling that it improperly replaced mainframe software from rival BMC at AT&T. A US Appeal Court this week overruled a lower court’s judgement in deciding that “BMC lost out to IBM fair and square.” AT&T “independently decided” to displace BMC software from its mainframe environment, the three-judge appeal court panel ruled.

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Scrum master certification: Top 13 certs for agile pros

CIO

The agile methodology, which facilitates collaboration between stakeholders, teams, and customers during software development, is fast gaining prominence in today’s enterprises. The methodology, which is also used beyond software development at some businesses , is at the center of several frameworks such as Scrum, Lean, Kanban , and Scaled Agile Framework (SAFe).

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AI’s Trust Problem

Harvard Business Review

As AI becomes more powerful, it faces a major trust problem. Consider 12 leading concerns: disinformation, safety and security, the black box problem, ethical concerns, bias, instability, hallucinations in LLMs, unknown unknowns, potential job losses and social inequalities, environmental impact, industry concentration, and state overreach. Each of these issues is complex — and not easy to solve.

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Four start-ups lead China’s race to match OpenAI’s ChatGPT

Ooda Loop

Four Chinese generative artificial intelligence start-ups have been valued at between $1.2bn and $2.5bn in the past three months, leading a pack of more than 260 companies vying to emulate the success of US rivals such as OpenAI and Anthropic.

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Research: When Employees Identify with Their Company, They’re Less Likely to Recognize Gender Discrimination

Harvard Business Review

Identifying as an organizational member — or feeling a strong sense of attachment to the organization — is generally a positive thing for employees and employers. But our research on workplace incivility and mistreatment shows that it can also shape when — and if — employees recognize and respond to subtle forms of discrimination against women at work.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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The Week’s 10 Biggest Funding Rounds: CoreWeave’s $1.1B Raise Leads Huge Week

Crunchbase News

Want to keep track of the largest startup funding deals in 2024 with our curated list of $100 million-plus venture deals to U.S.-based companies? Check out The Crunchbase Megadeals Board. This is a weekly feature that runs down the week’s top 10 announced funding rounds in the U.S. Check out last week’s biggest funding rounds here. What a week it’s been if you were a startup looking to raise big.

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Rust adds diagnostic attributes for compiler messages

InfoWorld

Rust 1.78, just released as the latest version of the popular, memory-safe programming language , adds backing for a #[diagnostic] attribute namespace to influence compiler messages. These messages are treated as hints that the compiler is not required to use, the Rust team said. Also it is not an error to provide a diagnostic that the compiler does not recognize.

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No Funding Drought For Climate Risk Software Startups

Crunchbase News

There’s little software can do to stop hurricanes or prevent droughts. However, it can play a role in helping understand climate risks and taking steps to mitigate them. Those capabilities, it seems, are inspiring investors to back some fairly large rounds for startups developing digital tools with applications in climate-risk management. This week, two U.S. companies — Arbol and AiDash — closed on a combined $118.5 million for business models around managing insurance for climate-related damage

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NSA Artificial Intelligence Security Center – and Global IC Partners – on Deploying Secure AI Systems

Ooda Loop

This Cybersecurity Information Sheet (CSI) is the first of its kind release from the NSA Artificial Intelligence Security Center (AISC) – “intended to support National Security System owners and Defense Industrial Base companies that will be deploying and operating AI systems designed and developed by an external entity…while intended for […]

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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5 Interesting Startup Deals You May Have Missed In April: Firefighting Robots And Animal-Free Eggs

Crunchbase News

This is a monthly column that runs down five interesting deals every month that may have flown under the radar. Check out our March entry here. Spring is here, baseball’s back and days are longer, so it’s pretty easy to miss some of the more intriguing rounds announced by startups in April. Don’t worry, we selected a quintet of eye-catching startups raising cash that will keep you up on what you may have missed in the past month.

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'Architecture by conference' is a really bad idea

InfoWorld

As a seasoned advocate and expert in cloud computing and generative AI , I’ve observed the immense transformative potential these technologies offer. Yet, we’re doing things just as stupidly as we did in the early days of cloud computing. If you have not noticed lately, enterprises are running around in circles to fix mistakes they made 10 years ago in migrating and building new cloud-based systems.

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Cybersecurity Snapshot: Attackers Pounce on Unpatched Vulns, DBIR Says, as Critical Infrastructure Orgs Benefit from CISA’s Alert Program

Tenable

Verizon’s DBIR found that hackers are having a field day exploiting vulnerabilities to gain initial access. Plus, a CISA program is helping critical infrastructure organizations prevent ransomware attacks. In addition, check out what Tenable’s got planned for RSA Conference 2024. And get the latest on the Change Healthcare breach. And much more! Dive into six things that are top of mind for the week ending May 3. 1 - Verizon DBIR: Hackers feasting on unpatched vulnerabilities This year’s edition

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China Trying to Develop World ‘Built on Censorship and Surveillance’

Ooda Loop

China is exporting its model of digital authoritarianism abroad with the help of its far-reaching tech industry and massive infrastructure projects, offering a blueprint of “best practices” to neighbors including Cambodia, Malaysia and Vietnam, a human rights watchdog has warned.

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2024 Salary Guide

Procom’s 2024 Salary Guide provides critical insights into the latest hiring trends, in-demand IT roles, and competitive pay rates across Canada and the U.S. It highlights key market dynamics such as the growing demand for remote work, skills-based hiring, and flexible staffing solutions. With detailed pay rate data for top IT positions like Cybersecurity Consultants, Cloud Engineers, and Salesforce Developers, this guide is an essential resource for companies looking to stay competitive in toda

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Build an authentication handler for a minimal API in ASP.NET Core

InfoWorld

ASP.NET Core offers a simplified hosting model, called minimal APIs, that allows us to build lightweight APIs with minimal dependencies. However, “minimal” doesn’t mean minimal security. Minimal APIs need authentication too. We’ve explored JWT authentication in an earlier post here. In this article we’ll examine how we can build a basic authentication handler for minimal APIs in ASP.NET Core.

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SoftBank Selects Cloudera Data Platform to Leverage Customer Intelligence While Ensuring Data Security

Cloudera

One of the worst-kept secrets among data scientists and AI engineers is that no one starts a new project from scratch. In the age of information there are thousands of examples available when starting a new project. As a result, data scientists will often begin a project by developing an understanding of the data and the problem space and will then go out and find an example that is closest to what they are trying to accomplish.

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Visual Studio Code smooths branch switching

InfoWorld

Visual Studio Code 1.89, the April 2024 release of Microsoft’s popular code editor , has arrived with capabilities including enhanced branch switching and middle-click paste support. The update, downloadable from the project website , was announced May 2. Enhanced branch switching addressed a long-standing feature request to save and restore editors when switching between source control branches.

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Inside the AI research boom

Ooda Loop

China leads the U.S. as a top producer of research in more than half of AI’s hottest fields, according to new data from Georgetown University’s Center for Security and Emerging Technology (CSET) shared first with Axios. The findings reveal important nuances about the global race between the U.S.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Rocking the Logs: Fender’s Journey to Modern Observability

Honeycomb

Challenge Fender faced challenges with log analysis, finding it slow and complex to navigate, leading to inefficient troubleshooting and a need for a more user-friendly and advanced observability solution. Synonymous with all things rock n’ roll, Fender is the world’s leading guitar manufacturer. To enhance the customer experience, Fender launched their digital apps in 2016 (Fender Tune and Fender Tone) and 2017 (Fender Play) to empower customers in starting and advancing their guitar playing sk

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Who Is On The AI Team?

Ooda Loop

It seems that nowadays everyone is becoming an “AI expert” because they have done some prompt engineering or played around with AI tools that help them create music. Everyone now considers themselves to be an AI developer.

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Diving Deep into the Liquid Server Cooling Choices

Dell EMC

Meeting server cooling challenges with choice, flexibility and efficiency.

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Microsoft taps Sanctuary AI for general-purpose robot research

Ooda Loop

Microsoft, it seems, is hedging its bets when it comes to general-purpose robotics AI. At the end of February, the Windows maker spearheaded a massive $675 million Series B in Bay Area-based Figure.

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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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Value-Based Selling Versus Consultative: When To Use Each Approach

IDC

Dive into the nuanced world of sales methodologies as we explore the distinctions between value-based selling and consultative approaches, unraveling when to employ each for optimal results.

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Japan’s Kishida unveils a framework for global regulation of generative AI

Ooda Loop

Japanese Prime Minister Fumio Kishida unveiled an international framework for regulation and use of generative AI on Thursday, adding to global efforts on governance for the rapidly advancing technology. Kishida made the announcement in a speech at the Paris-based Organization for Economic Cooperation and Development.

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This One Insurance Hack Saves Your Business from Disaster

CEO Insider

99.9% of businesses in the United States are small businesses, and 46% of Americans are employed by small businesses. Given these statistics, the importance of a small business having protection in the event of a loss is quite evident. Businesses fail for a number of reasons, such as poor leadership, poor marketing plans, and poor […] The post This One Insurance Hack Saves Your Business from Disaster appeared first on CEOWORLD magazine.