6 ways to turn your IT help desk into a strategic asset
CIO
DECEMBER 25, 2024
The IT help desk is often considered the dungeon department in most IT organizations: a place where those who cant excel at anything more meaningful in IT are left to linger, or those who are just starting out in IT must prove their mettle before launching their true IT careers. The help desk can also be a kind of IT purgatory that is difficult to escape without connections within IT who can help you move to a function deemed more important to the organization.
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