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How AI can alleviate help desk workloads

CIO

That means organizations are lacking a viable, accessible knowledge base that can be leveraged, says Alan Taylor, director of product management for Ivanti – and who managed enterprise help desks in the late 90s and early 2000s. “We How AI can help AI can improve many help desk tasks.

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Cycle is a new product management hub that centralizes all customer feedback

TechCrunch

Meet Cycle , a French startup that is building a collaboration tool for product managers where they can collect data from various tools, work on the next product iterations and close the feedback loop with the most engaged customers. The issue we are trying to solve is an issue that every product manager faces.

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AI Product Management After Deployment

O'Reilly Media - Ideas

The field of AI product management continues to gain momentum. As the AI product management role advances in maturity, more and more information and advice has become available. One area that has received less attention is the role of an AI product manager after the product is deployed.

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Couchbase Revamps DBaaS Based on Document Database

DevOps.com

Scott Anderson, senior vice president for product management for Couchbase, said that as application development continues to evolve, it’s becoming apparent more organizations prefer to have providers of databases manage those platforms on their behalf. […].

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It's Alive! Bringing Your Product Roadmap Back From the Dead

Speaker: Lisa Mo Wagner, Product Management Coach, Writer, Speaker and WomenTech Ambassador

This strategy is ineffective for developing a valuable product because it does not consider the volume of customer feedback. A product roadmap is a living document, a snapshot in time that is subject to frequent change. Use Product Management Today’s webinars to earn professional development hours!

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Questions to Ask in Your Next Job Interview

Agile Alliance

You are passionate about software development, or product management, or leadership, or user experience, or documentation, or organization, or something else. The post Questions to Ask in Your Next Job Interview first appeared on Agile Alliance.

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Knowledge Bases in Amazon Bedrock now simplifies asking questions on a single document

AWS Machine Learning - AI

In previous posts, we covered new capabilities like hybrid search support , metadata filtering to improve retrieval accuracy , and how Knowledge Bases for Amazon Bedrock manages the end-to-end RAG workflow. Today, we’re introducing the new capability to chat with your document with zero setup in Knowledge Bases for Amazon Bedrock.