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Mavenoid, which automates technical support and onboarding for hardware companies, raises $30M

TechCrunch

Founded out of Stockholm in 2017, Mavenoid works with hardware and consumer electronics companies including HP, Husqvarna, and Jabra, serving to automate technical support and onboarding for customers spanning everything from printers and ovens, to electric scooters and industrial equipment. ” Technical support.

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Community Forums for Technical Support: Best Effort vs. Best-in-Class

DevOps.com

Developer sites such as Stack Overflow have exploded in popularity with over 125 million active users per month; however, the large majority of questions are never answered. Vendor community forums lag further behind with significantly lower activity levels leading to costly support cases with average time to resolve of 14 days.

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When digital literacy fails, IT gets the blame

CIO

Skills development milestones should be itemized for every digital project. Elevate the training and hands-on roles of IT staff IT business analysts, help desk personnel, IT trainers, and technical support personnel all have people-helping and support skills that can contribute to digital education efforts throughout the company.

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Reason #5 to Migrate to MongoDB Atlas: Technical Support

Datavail

When your DBAs have to think about support and maintenance obligations on top of that workload, they can end up on the road to burnout and disengagement. MongoDB Atlas offers your IT team an alternative to doing the technical support all on their own. For example, there is the MongoDB Slack community and community support forum.

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What is S/4HANA? SAP’s latest ERP system explained

CIO

In the 1970s, five formerIBMemployees developed programs that enabled payroll and accounting on mainframe computers. In 2008, SAP developed the SAP HANA architecture in collaboration with the Hasso Plattner Institute and Stanford University with the goal of analyzing large amounts of data in real-time.

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Top 5 Outsourcing Web Design and Development Benefits

The Crazy Programmer

Run a startup and need a cool website or have a new project that requires web design & development? Today, even tech giants like Apple outsource web development services. You will get the answer in this article and find out the 5 benefits of outsourcing web design and development. Let’s get down to business! Fresh Ideas.

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5 Benefits of Technical Support Outsourcing

Mobilunity

When businesses have limited resources, are growing too swiftly, or don’t have access to the right skills and experience, technical support can quickly become a major issue. This is why businesses that struggle with offering good technical support should look into outsourcing.