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The Cloudera team included a Professional Services Solution Architect and Service DeliveryManager. The customer team included several Hadoop administrators, a programmanager, a database administrator and an enterprise architect. Additionally, individual application teams contributed to test and deploy their jobs.
Less senior BAs became Product Managers, while those Project Managers who did not become part of the Product organization were either staffed outside of IT or coached out of the accompany. Deliverymanagement was devolved, with teams given the freedom to choose their own product and requirements management practices and tools.
For purposes of ceremony, IT governance is heavy-handed in reporting, but light touch in execution, loaded as it typically is with vendor reps with sales revenue on the line, deliverymanagers with bonuses on the line and business sponsors with promotions on the line. Strengthen the cost audit function.
If you are playing the role of a deliverymanager or programmanager and are bogged down with loads of data, planning and reporting, then you need a personal assistant to ease your operational bandwidth and focus on customer experience, risk management and become more strategic in nature instead of spending time on operations.
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