Remove Data Remove KPI Remove Technology
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Is your IT service management strategy empowering your employees or getting in their way?

CIO

Often misconstrued as basic IT support, ITSM encompasses all workplace technology, from devices to data servers and software applications. Beyond bogging down day-to-day operations, ITSM technology woes are pushing employees to seek new employment.

Strategy 284
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Episode 3: How one startup is removing friction (and paper) from the healthcare experience

CIO

Digital platforms and technologies are transforming healthcare by providing secure, seamless access to disjointed islands of data and siloed technology. And that’s a pretty good KPI. There’s a lot of unnecessary friction in healthcare,” said Kosobucki, OX.DH’s CEO and founder.

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Building a stronger supply chain through automation

CIO

Today’s technology leaders must deeply understand their organization’s financial health, from top-line revenue to net income. My role encompasses all aspects of technology at Peavey, from our IT infrastructure and service desk to business intelligence, application development, and cybersecurity. We opted for the latter.

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Get AI in the hands of your employees

CIO

Stephen Franchetti, CIO of Samsara, a fleet management SaaS provider that went public in 2021, believes the only way to optimize your AI strategy (or any emerging technology strategy, in fact) is with a bottoms-up approach. But after the team spent more time with the technology, they lifted those restrictions.

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5 key metrics for IT success

CIO

Avila observes that many IT leaders will default to ROI as the most important metric because there’s strong belief that a good ROI is necessary to get the most out of the technology spend. IT then needs to analyze the data to identify potential issues in how IT services are delivered, and which user groups are most impacted,” Karalis says.

Metrics 349
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Are You Using a Cloud Experience to Boost Business Value?

CIO

In some instances, poor implementation and faulty configurations were the culprits for deteriorating ROI, TCO and KPI values. Workload placement is based on several factors, including performance, latency, costs, and data governance rules, among other variables. And maybe you need to move an app to the edge for speedier data retrieval.

Cloud 312
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Overcome the Challenges of Cloud Optimization & FinOps to Drive Business Value

CIO

Overcoming these challenges goes back to KPIs and OKRs. Organizations must define and track KPIs that meet efficiency and utilization objectives and deliver value-creation. For example, if the goal is to reduce hot storage, a KPI must be defined to meet the efficiency objective and deliver value creation—and it must be measured.

Cloud 228