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Call center automation software vendor Replicant raises $78M

TechCrunch

“[With the new capital,] we plan to ramp up investment in our customer success team to onboard new customers,” cofounder and CEO Gadi Shamia told TechCrunch via email. “We also plan to double our R&D team this year to make our conversations even more efficient and launch new automated channels.

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Doing 'Different' Right: Ten Big-Time Difference Makers and How.

Strategy Driven

By focusing on hiring fun, vivacious people who believe strongly in the culture of service, they are able to actually service each of their customers personally. Cofounders Nick Beste and Kevin Carlow saw the success stories from female-centric companies like Tupperware, Silpada, and Partylite and thought, why not ?