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How IT leaders use agentic AI for business workflows

CIO

Cloud-based data-warehousing company Snowflake has taken this to heart with their Sales Assistant, an internal agentic AI tool designed to empower their global sales team with instant, data-driven insights, resulting in time savings and improved targeting. Another area is democratizing data analysis and reporting.

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Liberis CTO Georgina Owens on the power of mentoring and apprenticeships

CIO

CIO: How has your career evolved to becoming an IT director/CIO/CTO? In addition, in the last 12 months, I have been working as a mentor for a start-up accelerator. This involves me giving up time to talk to founders and advise them on their technology and product decisions. CIO: What do you do outside of work?

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Red Sox CTO Brian Shield on building a world-class IT team

CIO

As SVP and CTO for the Boston Red Sox, Brian Shield is responsible for the strategic direction of technology, fan engagement, day-to-day IT operations, and cybersecurity in support of the team, their fans, and Fenway Sports Management. Hopefully, you have a few All-Stars, together with a coaching staff, and a manager.

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Beyond the hype: 4 use cases that show what’s actually working with gen AI

CIO

Baker says productivity is one of the main areas of gen AI deployment for the company, which is now available through Office 365, and allows employees to do such tasks as summarize emails, or help with PowerPoint and Excel documents. This is a use case thats been rolled out widely, he says, though not all tools are available to all employees.

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IT leaders: What’s the gameplan as tech badly outpaces talent?

CIO

Dun and Bradstreet has been using AI and ML for years, and that includes gen AI, says Michael Manos, the companys CTO. And to further address the skills gap, 58% of organizations upskill employees, 47% use contract talent, 47% have implemented mentoring programs, 47% pay for professional certifications, and 46% use managed services.

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The skills and traits of elite CTOs

CIO

Chief technology officers are key players in the enterprise C-suite, oftentimes working in collaboration with CIOs at the forefront of new and innovative technologies. They are among the most important hires organizations are making today due to the business value that successful technology deployments can bring.

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The new calling of CIOs: Be the moral arbiter of change

CIO

He’s also adding other emerging technologies, including using Freshworks’ generative tool, Freddy AI, to summarise service requests. The group includes the CTO, the VP of technology, and business leaders from other functions, including finance and HR. However, emerging technology must be used carefully.