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Rethinking digital transformation for the agentic AI era

CIO

For example, by analyzing customer feedback, including unstructured data such as reviews and social media comments, AI helps organizations operationalize that feedback to improve training, policies, and hiring, Mazur says. A third area where gen AI provides capabilities is in organizational design, team formation, and communications.

CTO Coach 197
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How IT leaders use agentic AI for business workflows

CIO

An AI briefer could inform a sales pipeline review process, for instance, or an AI trainer could simulate customer interactions as part of an onboarding program, he adds. By reducing research time from 35 minutes to under three, coaches can now build better relationships and improve their one-on-one guidance.

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Six steps to creating a successful IT strategy: A guide for CIOs

CIO

This means conducting a SWOT analysis to identify IT strengths — like skilled talent, relevant technologies, strong vendor relationships, and rapid development capabilities — and addressing weaknesses such as outdated systems, resource limitations, siloed teams, and resistance to change. Contact us today to learn more.

Strategy 200
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Agentic AI design: An architectural case study

CIO

Agentic AI is the next leap forward beyond traditional AI to systems that are capable of handling complex, multi-step activities utilizing components called agents. He believes these agentic systems will make that possible, and he thinks 2025 will be the year that agentic systems finally hit the mainstream. They have no goal.

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How today’s enterprise architect juggles strategy, tech and innovation

CIO

Trusted advisor: While enterprise architects can often be seen as the catalysts for technology they must provide credible guidance to business leadership, offering insights into technology trends, risks and opportunities and avoid repeating mistakes of the past. Observer-optimiser: Continuous monitoring, review and refinement is essential.

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5 tips for better business value from gen AI

CIO

Salesforce recently released two autonomous AI sales agents , one that engages with inbound prospects and another that coaches sales reps. A second area is improving data quality and integrating systems for marketing departments, then tracking how these changes impact marketing metrics.

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10 AI strategy questions every CIO must answer

CIO

Too quickly people are running to AI as a solution instead of asking if its really what they want, or whether its automation or another tool thats needed instead, says Guerrier, currently serving as CTO at the charity Save the Children. How does our AI strategy support our business objectives, and how do we measure its value?

Strategy 211