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How IT leaders use agentic AI for business workflows

CIO

An AI briefer could inform a sales pipeline review process, for instance, or an AI trainer could simulate customer interactions as part of an onboarding program, he adds. By reducing research time from 35 minutes to under three, coaches can now build better relationships and improve their one-on-one guidance.

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Rethinking digital transformation for the agentic AI era

CIO

For example, by analyzing customer feedback, including unstructured data such as reviews and social media comments, AI helps organizations operationalize that feedback to improve training, policies, and hiring, Mazur says. Employees are already experimenting with LLMs and uncovering ways to adapt their work with agentic AI.

CTO Coach 196
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Agentic AI design: An architectural case study

CIO

Agentic AI is the next leap forward beyond traditional AI to systems that are capable of handling complex, multi-step activities utilizing components called agents. He believes these agentic systems will make that possible, and he thinks 2025 will be the year that agentic systems finally hit the mainstream. They have no goal.

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5 tips for better business value from gen AI

CIO

For example, developers using GitHub Copilots code-generating capabilities have experienced a 26% increase in completed tasks , according to a report combining the results from studies by Microsoft, Accenture, and a large manufacturing company. These reinvention-ready organizations have 2.5 times higher revenue growth and 2.4

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How today’s enterprise architect juggles strategy, tech and innovation

CIO

Trusted advisor: While enterprise architects can often be seen as the catalysts for technology they must provide credible guidance to business leadership, offering insights into technology trends, risks and opportunities and avoid repeating mistakes of the past. Observer-optimiser: Continuous monitoring, review and refinement is essential.

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10 AI strategy questions every CIO must answer

CIO

Too quickly people are running to AI as a solution instead of asking if its really what they want, or whether its automation or another tool thats needed instead, says Guerrier, currently serving as CTO at the charity Save the Children. How does our AI strategy support our business objectives, and how do we measure its value?

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The new calling of CIOs: Be the moral arbiter of change

CIO

Whether summarizing notes or helping with coding, people in disparate organizations use gen AI to reduce the bind associated with repetitive tasks, and increase the time for value-acting activities. The group includes the CTO, the VP of technology, and business leaders from other functions, including finance and HR.