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How IT leaders use agentic AI for business workflows

CIO

UIPaths 2025 Agentic AI Report surveyed US IT execs from companies with $1 billion or more in revenue and found that 93% are highly interested in agentic AI for their business. Another area is democratizing data analysis and reporting. The study found better oversight of business workflows to be the top perceived benefit of it.

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10 AI strategy questions every CIO must answer

CIO

The 2024 Enterprise AI Readiness Radar report from Infosys , a digital services and consulting firm, found that only 2% of companies were fully prepared to implement AI at scale and that, despite the hype , AI is three to five years away from becoming a reality for most firms. As part of that, theyre asking tough questions about their plans.

Strategy 211
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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

Observe.ai — which provides natural language tools to track voice and text conversations, and to provide coaching for subsequent engagements and to use the data for compliance and other reporting requirements — has raised $125 million, funding that it will be using to continue building out its technology and to move into more markets.

Marketing 235
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10 top priorities for CIOs in 2024

CIO

Strike a balance between innovation and operational excellence In an era of creative disruption, Orla Daly, CIO at business and technical skills training firm Skillsoft, believes that IT leaders in 2024 should concentrate on achieving balance among their myriad initiatives, favoring innovation and “keep the lights on” work in turn.

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Can the CIO role prevail over AI?

CIO

According to a recent report from the AI-Enabled ICT Workforce Consortium, 92% of IT jobs will be transformed by AI to a moderate or high degree. According to the consortium’s report, AI has the potential to revolutionize these roles by facilitating more efficient decision-making through data-driven insights.

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6 signs an IT manager is struggling — and how to help

CIO

And, perhaps most importantly, they are less likely to have time to foster talent by assisting their reports with upskilling, a crucial part of any IT department. This can lead less experienced managers to have difficulty balancing technical requirements and business objectives, he says. That suggests why they’re struggling.”

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Top 10 barriers to strategic IT success

CIO

The State of the Tech Workforce 2024 report from nonprofit CompTIA , forecasts tech employment growth of 3.1% Tech debt and legacy tech Technical debt and legacy tech are both big speedbumps. At the same time, addressing technical debt and legacy debt can be an expensive and risky endeavor. Last year saw a 1.2%