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10 AI strategy questions every CIO must answer

CIO

The 2024 Enterprise AI Readiness Radar report from Infosys , a digital services and consulting firm, found that only 2% of companies were fully prepared to implement AI at scale and that, despite the hype , AI is three to five years away from becoming a reality for most firms. Theyre foundational pieces that an organization has to get right.

Strategy 211
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How IT leaders use agentic AI for business workflows

CIO

Cloud-based data-warehousing company Snowflake has taken this to heart with their Sales Assistant, an internal agentic AI tool designed to empower their global sales team with instant, data-driven insights, resulting in time savings and improved targeting. Another area is democratizing data analysis and reporting.

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IT leaders: What’s the gameplan as tech badly outpaces talent?

CIO

Dun and Bradstreet has been using AI and ML for years, and that includes gen AI, says Michael Manos, the companys CTO. In a November report by HR consultancy Randstad, based on a survey of 12,000 people and 3 million job profiles, demand for AI skills has increased five-fold between 2023 and 2024. Other surveys found a similar gap.

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Beyond the hype: 4 use cases that show what’s actually working with gen AI

CIO

Baker says productivity is one of the main areas of gen AI deployment for the company, which is now available through Office 365, and allows employees to do such tasks as summarize emails, or help with PowerPoint and Excel documents. This is a use case thats been rolled out widely, he says, though not all tools are available to all employees.

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Red Sox CTO Brian Shield on building a world-class IT team

CIO

As SVP and CTO for the Boston Red Sox, Brian Shield is responsible for the strategic direction of technology, fan engagement, day-to-day IT operations, and cybersecurity in support of the team, their fans, and Fenway Sports Management. Hopefully, you have a few All-Stars, together with a coaching staff, and a manager.

CTO Coach 185
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The new calling of CIOs: Be the moral arbiter of change

CIO

Consulting giant Deloitte says 70% of business leaders have moved 30% or fewer of their experiments into production. He’s also adding other emerging technologies, including using Freshworks’ generative tool, Freddy AI, to summarise service requests. However, emerging technology must be used carefully.

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12 AI predictions for 2025

CIO

But the entire process will need to be reinvented in order to make full use of the technology, says Monteiro. Theres too much attention on AI for code development, which is actually just a fraction of the whole software development process. And that will bring with it a completely new stack of tools and development processes.