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Extended Support : Available for certain Oracle products for three years after the end of Premier Support. Access to Oracle’s Extended Support requires paying the standard technicalsupport fee, as well as a supplementary charge, based on the time since the expiration of Premier Support.
A help desk provides technicalsupport to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. Depending on the type of the ticket, the issue and its resolution may then be posted to the knowledgebase to help other technicians troubleshoot the same issues in the future.
Through quality technicalsupport and speedy resolution to problems, help desks play a pivotal role in helping businesses maintain uptime, provide seamless service delivery and win the trust of their clients and users. Additionally, your end users can directly troubleshoot their common IT issues with help from the knowledgebase.
The order is validated against a patient’s medical history, knowledgebase of a clinical decision support system, and health insurance plan stored in a practice management system. CPOE Meaningful Use and EPCS compliance. Halfpenny Technologies: electronic test orders for Promoting Interoperability compliance.
A help desk provides technicalsupport to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. Depending on the type of the ticket, the issue and its resolution may then be posted to the knowledgebase to help other technicians troubleshoot the same issues in the future.
Good care management tools offer consent forms and checklists to simplify the enrollment processes and ensure compliance with the CMS requirements. A rich library of evidence-based care plans eliminates the need to create them from scratch for every patient. Compliance and security. Consent checklist example. Source: Prevounce.
Tech support. Don’t underestimate the importance of technicalsupport from the system’s provider. HIPAA compliance. The level of client support depends on the tier you choose and pay for. It also includes access to a knowledgebase and other self-help resources.
However, compliance with HIPAA and other regulations is out of its scope. The framework supports both patient and provider apps, that can be launched as standalone solutions or plugged directly into an EHR system. So, you are fully responsible for your product and its compliance with all applicable regulations. DrugBank APIs.
Accurate and timely responses to technicalsupport queries are essential for maintaining service quality. However, Parametas support team faced a common challenge in the financial services industry: managing an increasing volume of email-based client requests efficiently.
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