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Zoom dives deeper into intelligent customer service with Solvvy acquisition

TechCrunch

Earlier this year, the company announced a new customer service solution , which would take advantage of existing Zoom capabilities. By pulling together some existing functions, the company was able to offer a customer service experience inside the Zoom tool set. million along the way, according to Crunchbase data.

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IT services company Atos finalizes plan for IBM-style split

CIO

IT services company Atos has found a buyer for its legacy managed infrastructure services business as it prepares for an IBM-style split between faster- and slower-growing activities. Atos had planned to divide into two publicly listed companies, but on August 1 announced it is taking a different route.

Company 148
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Cleaning Up Costs: Avaya and Stemmer Distribution

CIO

Stemmer Distribution, the largest French company to provide dental products to healthcare professionals since 1978, was able to reduce costs while improving their customer experience with the help of Avaya. Development progressed in four phases that began at smaller company bases and ended in Stemmer HQ, located in Tremblay, France.

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Unified Collaboration: How Social Business and Other Forms of Digital Engagement are Intertwining

Dion Hinchcliffe's Web 2.0 Blog

Needless to say for those of us who have been involved, a tremendous amount of energy and thought across the collaboration industry has gone into how organizations can achieve numerous benefits if they can reorganize the way teams and even entire companies can better work together using the potent model of social media.

Social 108
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Investors double down on tech stocks in massive DoorDash, Airbnb, C3.ai IPOs

TechCrunch

Or maybe none of this will matter, because the future is way bigger and the companies are going to get there regardless. I do think this could be a $500 billion-plus company. Alex Wilhelm hears from one startup founder who has taken a bit of an alternative approach to building a SaaS company. There’s so much to be excited about.

Retail 305
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RapidDeploy raises $29M for a cloud-based dispatch platform aimed at 911 centers

TechCrunch

Today, a company that’s building cloud-based tools to help with this process is announcing a round of funding as it continues to grow. It looks like the company had raised about $30 million before this latest round, according to PitchBook data. We’re thinking about unified communications.”

Cloud 232
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Leveraging Avaya Experience Platform to accelerate your digital banking transformation

CIO

The company now supports open banking, a rapidly growing business model that involves the integration of open APIs to enhance experiences and foster innovation. AXP allows banks to streamline the agent experience with tools that unify communication channels and workflows to enhance efficiency and reduce workload.

Banking 78