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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

Contact centers play a key part in call a company engages with customers, amounting to what is a $400 billion market globally. Today, a company that believes it can improve how agents work within them using AI is announcing a big round of funding. Those it does disclose on its site are smaller names like Kin, Beyond and Public Storage.

Marketing 235
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Top 5 Outsourcing Web Design and Development Benefits

The Crazy Programmer

Either way, first thing you have to decide: whether to hire the specialists yourself or find a great outsource company to delegate it to them. Outsourcing companies are always ready to offer: Impressive Experience. One of the main reasons for choosing an outsource web design and development company is its high expertise.

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Chief Technology Officer: Understanding the Main Tech Person In a Company

Altexsoft

Nowadays, when tech companies are among the largest businesses in the world, CTOs are some of the most influential and innovative people that shape how we live and work. With the technological outlook for the years ahead, these people manage to drive the striking change both within the company and beyond. The role of CTO.

CTO 76
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Critical Vulnerability Found, Exploited, Patched in Internet Explorer

CTOvision

. – a cyber security firm based in California – took credit for discovering the hole, which hackers have used to target American financial institutions and defense companies. The advisory states that Microsoft will issue a patch in an upcoming security update, after completing its investigation into the matter. Did you patch them?

Internet 101
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State of the CIO, 2023: Building business strategy

CIO

More than half of respondents to the 2023 State of the CIO survey (55%) said they proactively identify business opportunities and make recommendations regarding technology and provider selections while 23% said they advise on business need, technology choices, and providers. It makes a lot of sense to bring them together.”

Strategy 165
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Mario Foster to become Al Ghurair Group group CIO

CIO

I was a technical support engineer in Canada. I started as an IT hardware support engineer in a small company assembling PCs. I should also highlight the importance for the CIO to have solid business knowledge, since depending on technical knowledge might be good enough for an IT manager, but not for a CIO.

Groups 78
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Hire ERP Consultant

Mobilunity

This software is quite similar to CRM solutions, yet comes much bigger than that and provides a much more comprehensive range of services, including customer interaction tasks and managing various internal processes of the company. Get better customer service & improve efficiency of your company with adept ERP consultants!