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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

Observe.ai — which provides natural language tools to track voice and text conversations, and to provide coaching for subsequent engagements and to use the data for compliance and other reporting requirements — has raised $125 million, funding that it will be using to continue building out its technology and to move into more markets.

Marketing 235
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Masters, an app for training with celeb athletes, closes a $2.7M seed funding round

TechCrunch

Plus there is Moxie , where coaches create their own courses. Each course is presented in high-quality video. We believe this premium educational format is the future and that traditional lean-back video formats will struggle to compete.”. What has not quite been cracked yet is the celebrity fitness class.

Training 200
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What Is Executive Coaching?

CO2 Business Leadership

The Essence of What is Executive Coaching? “Executive coaching is a professional development process where an experienced coach works with executives, managers, and other high-potential individuals to enhance their leadership and management skills. Approach : The executive embarked on a coaching program led by Gary B.

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IT leaders go small for purpose-built AI

CIO

SLMs and other traditional non-LLM AI technologies have many applications, particularly for organizations with specialized needs, says Dave Bullock, CTO at UJET, a contact-center-as-a-service provider experimenting with small language model AIs. It could be a very, very low barrier to entry.”

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Employee engagement: 10 best practices for improving your culture

CIO

Instead of focusing on administrative tasks, spend time coaching, goal setting, and leading, he says. “I I do AMAs [ask me anything conversations] every six weeks,” says Pedro Canahuati, CTO at 1Password. “I We’ll give people swag, send them stickers, create hype videos. And we try to take a playful approach.

Culture 200
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Get your Disrupt day three highlights right here

TechCrunch

Metafy is bringing video game coaching to the masses, and it’s not only for gamers who may want to go pro. Founder Fireside: Metafy and Seven Seven Six . TC Plus Stage | 1:30 am. As digital gaming has become one of the most important international pastimes, consumers are more willing than perhaps ever to spend on their hobby.

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The NBA’s digital transformation is a game-changer

CIO

We got about one million video views this season, which is more than triple last year’s total.” The NBA has also enjoyed a 50% growth in subscribers and 52% increase in viewership this season, the CTO adds, attributing the wins to the NBA’s tight partnership with Microsoft and its three-point action plan that began in earnest three years ago.

Games 78