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Rethinking digital transformation for the agentic AI era

CIO

A primary objective is evolving business models as technology, data, and AI rapidly change customer expectations and market opportunities. AI is uniquely positioned to help us reshape how we design products, streamline operations, and enhance experiences, says Satyajith Mundakkal, CTO of Hexaware.

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How IT leaders use agentic AI for business workflows

CIO

AI agents are valuable across sales, service, marketing, IT, HR, and really all business teams, says Andy White, SVP of business technology at Salesforce. Enriching the sales pipeline Jay Upchurch, CIO at SAS, backs agentic AI to enhance sales, marketing, IT, and HR motions. Use cases for AI agents span countless business workflows.

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5 tips for better business value from gen AI

CIO

Raduta recommends several metrics to consider: Cost savings and production increases when gen AI targets efficiencies and automation; Faster, more accurate decision-making when gen AI is used to analyze large datasets; Time-to-market and revenue when gen AI drives product innovation by generating new ideas and prototypes.

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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

Contact centers play a key part in call a company engages with customers, amounting to what is a $400 billion market globally. The company said in March that ARR was up 150%, with customer interactions analyzed by its AI up 3x, and a 426% increase in AI-powered agent evaluations, with a 201% increase in AI-powered agent coaching sessions. (It

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11 ways to ensure IT-business alignment

CIO

Collie believes it’s far more productive to ask business leaders about their own jobs, including their view of market trends and the key business challenges they’re facing. Only aiming to meet defined business needs is selling IT short,” says Aviv Ben-Yosef, an independent tech industry executive consultant and coach.

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What Startup Advisors Do I Need?

SoCal CTO

A large part of this conversation is what kinds of advisors startups should be looking for. A little while ago, I suggested that Every Web/Mobile Startup Should Have a Technical Advisor. The conversation with Bob was about what the composition of advisors should look like. Connected Advisors? Investors discount this.

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How Trainline’s CTO stays on track with professional development

CIO

Few would swap sunny San Francisco and the innovation of Silicon Valley for a train ticketing company serving disgruntled UK commuters, but try telling that to Trainline CTO, Milena Nikolic. In a growing technology market, Nikolic waited for the right opportunity. I had been at Google for so long that I stopped counting,” she says.

CTO Coach 148