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Rethinking enterprise architects’ roles for agile transformation

CIO

CIOs often have a love-hate relationship with enterprise architecture. On the one hand, enterprise architects play a key role in selecting platforms, developing technical capabilities, and driving standards.

Agile 218
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#783 Becoming a Leader that Crushes Technical Debt with Juan Orlandini, CTO at Insight

Modern CTO

Today we’re talking to Juan Orlandini, CTO at Insight of North America. We discuss what he’s realized recently as a CTO coach, what he’s learned about aging, and just spend time catching up with an old friend of the show. All of this right here, right now, on the Modern CTO Podcast! About Insight Insight Enterprises, Inc.

CTO Coach 128
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5 tips for better business value from gen AI

CIO

According to AI at Wartons report on navigating gen AIs early years, 72% of enterprises predict gen AI budget growth over the next 12 months but slower increases over the next two to five years. Salesforce recently released two autonomous AI sales agents , one that engages with inbound prospects and another that coaches sales reps.

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11 ways to ensure IT-business alignment

CIO

Beware silos — and be proactive about adding value Business leaders are often concerned that IT may not be fully aligned with enterprise needs and challenges, observes Brian Bronson, EVP at IT services firm Capgemini Americas. Become a motivator Most business leaders expect IT to be the engine that propels enterprise success.

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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

Observe.ai — which provides natural language tools to track voice and text conversations, and to provide coaching for subsequent engagements and to use the data for compliance and other reporting requirements — has raised $125 million, funding that it will be using to continue building out its technology and to move into more markets.

Marketing 235
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What is enterprise architecture? A framework for transformation

CIO

Enterprise architecture definition Enterprise architecture (EA) is the practice of analyzing, designing, planning, and implementing enterprise analysis to successfully execute on business strategies. Another main priority with EA is agility and ensuring that your EA strategy has a strong focus on agility and agile adoption.

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Revolutionizing customer service: MaestroQA’s integration with Amazon Bedrock for actionable insight

AWS Machine Learning - AI

This post is cowritten with Harrison Hunter is the CTO and co-founder of MaestroQA. They assist with operations such as QA reporting, coaching, workflow automations, and root cause analysis. Harrison Hunter is the CTO and co-founder of MaestroQA where he leads the engineer and product teams.