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Revolutionizing customer service: MaestroQA’s integration with Amazon Bedrock for actionable insight

AWS Machine Learning - AI

This post is cowritten with Harrison Hunter is the CTO and co-founder of MaestroQA. They assist with operations such as QA reporting, coaching, workflow automations, and root cause analysis. A lending company uses MaestroQA to detect compliance risks on 100% of their conversations.

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How Trainline’s CTO stays on track with professional development

CIO

Few would swap sunny San Francisco and the innovation of Silicon Valley for a train ticketing company serving disgruntled UK commuters, but try telling that to Trainline CTO, Milena Nikolic. Nothing clicked until she spoke to Trainline, the international digital rail and coach technology platform, headquartered in London.

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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

Observe.ai — which provides natural language tools to track voice and text conversations, and to provide coaching for subsequent engagements and to use the data for compliance and other reporting requirements — has raised $125 million, funding that it will be using to continue building out its technology and to move into more markets.

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8 tips for cultivating a winning IT culture

CIO

Focus on transparency and alignment An effective leader clearly communicates organizational goals that align with the overall enterprise mission, says Sandeep Angra, CTO at commercial aviation services provider Unifi Aviation. He recommends following a coaching and feedback model.

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What is enterprise architecture? A framework for transformation

CIO

In terms of business benefits, respondents cited improvements with the alignment of capabilities with strategy, business investment decisions, compliance and risk management, business processes, collaboration between functions, business insights, business agility and continuity , and a faster time to market and innovation.

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#747 The State of IT and Technology Leadership for 2024 with Brian Grouzos, Adam Bahret, and Tony Davis

Modern CTO

Today, we’re bringing you a special Modern CTO panel episode! All of this right here, right now, on the Modern CTO Podcast! These security and compliance efforts stretched across a wide list of technologies from internal and external cloud to mainframe and everything in between.

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Kaseya Connect Global 2024 Day Two Recap: Embracing AI and Autonomous Automation

Kaseya

Harnessing AI and autonomous automation in IT management During the session “IT & Security Management of Tomorrow, Today with AI and Autonomous Automation,” led by Nadir Merchant, General Manager and CTO at Kaseya, we delved into the rapid evolution of AI within IT.

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