article thumbnail

RapidDeploy raises $29M for a cloud-based dispatch platform aimed at 911 centers

TechCrunch

Today, a company that’s building cloud-based tools to help with this process is announcing a round of funding as it continues to grow. In the startup’s point of view, the cloud is essential to running emergency response in the most efficient manner. “Now the cloud has become the nexus of signals.”

Cloud 232
article thumbnail

Cleaning Up Costs: Avaya and Stemmer Distribution

CIO

Using Avaya’s UCaaS solution, Avaya Cloud Office® by RingCentral , Stemmer could mass produce a communications solution that reached every facet of their business. Stemmer worked closely with Artelcom throughout the implementation of Avaya Cloud Office, which spanned a nine-month period.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Flexential – Providing Enterprises with the Interconnected Data Center and Hybrid Cloud Solutions They Need

CIO

They must also deliver the speed and low-latency great customer experiences require in an era marked by dramatic innovations in edge computing, artificial intelligence, machine learning, the Internet of Things, unified communications, and other singular computing trends now synonymous with business success.

article thumbnail

5 hot IT budget investments — and 2 going cold

CIO

Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year. These network, security, and cloud changes allow us to shift resources and spend less on-prem and more in the cloud.”

Budget 218
article thumbnail

Zoom dives deeper into intelligent customer service with Solvvy acquisition

TechCrunch

As the company wrote in a blog post announcing the new service: Combining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate as a standalone customer experience solution or integrate directly into an existing website or application.

article thumbnail

Unified Collaboration: How Social Business and Other Forms of Digital Engagement are Intertwining

Dion Hinchcliffe's Web 2.0 Blog

Unified Communications. Rarely considered at the same time or in conjunction with social business initiatives, unified communications has been making steady inroads into the corporate world, despite some fairly rocky evolution over the years. This meant unified communications was sometimes anything but.

Social 110
article thumbnail

Why Flexibility Is Driving the Future of Business Success

CIO

A cloud-based, platform approach is fundamental to overcoming silos between roles and personas and achieving the flexibility necessary to deliver a total experience. . Cloud as a toolset, not a destination. Greater flexibility means leveraging the cloud as a set of tools to drive greater intimacy with customers and employees.