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RapidDeploy raises $29M for a cloud-based dispatch platform aimed at 911 centers

TechCrunch

Today, a company that’s building cloud-based tools to help with this process is announcing a round of funding as it continues to grow. In the startup’s point of view, the cloud is essential to running emergency response in the most efficient manner. “Now the cloud has become the nexus of signals.”

Cloud 232
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Leveraging Avaya Experience Platform to accelerate your digital banking transformation

CIO

Last year, the organization successfully moved to a flexible, cloud-based foundation that unlocks AI-powered solutions like conversational IVR, voice biometrics, call back assist, and real-time speech analytics to accelerate process handling, create more personalized and proactive care, and enrich agent experiences.

Banking 78
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Flexential – Providing Enterprises with the Interconnected Data Center and Hybrid Cloud Solutions They Need

CIO

They must also deliver the speed and low-latency great customer experiences require in an era marked by dramatic innovations in edge computing, artificial intelligence, machine learning, the Internet of Things, unified communications, and other singular computing trends now synonymous with business success.

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Cleaning Up Costs: Avaya and Stemmer Distribution

CIO

Using Avaya’s UCaaS solution, Avaya Cloud Office® by RingCentral , Stemmer could mass produce a communications solution that reached every facet of their business. Stemmer worked closely with Artelcom throughout the implementation of Avaya Cloud Office, which spanned a nine-month period.

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5 hot IT budget investments — and 2 going cold

CIO

Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year. These network, security, and cloud changes allow us to shift resources and spend less on-prem and more in the cloud.”

Budget 218
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Zoom dives deeper into intelligent customer service with Solvvy acquisition

TechCrunch

As the company wrote in a blog post announcing the new service: Combining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate as a standalone customer experience solution or integrate directly into an existing website or application.

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Unified Collaboration: How Social Business and Other Forms of Digital Engagement are Intertwining

Dion Hinchcliffe's Web 2.0 Blog

Unified Communications. Rarely considered at the same time or in conjunction with social business initiatives, unified communications has been making steady inroads into the corporate world, despite some fairly rocky evolution over the years. This meant unified communications was sometimes anything but.

Social 110