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Rethinking digital transformation for the agentic AI era

CIO

B2C industries such as retail, media, healthcare, and personal banking where personalization is a service differentiator will undergo this paradigm shift first. But John Mazur, CEO of Chatmeter, points out a huge opportunity to use AI on customer interactions to realize deeper organizational benefits.

CTO Coach 214
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Digital transformation: nei progetti a tutto campo la chiave è il change management

CIO

Credo che il change management sia un tema fondamentale, che ogni CIO deve gestire”, afferma Andrea Roero, Chief information officer di Molteni, gruppo di aziende dell’arredo di design Made in Italy. Il change management è il vero cuore della trasformazione digitale, ancor prima delle tecnologie.

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State of the CIO, 2025: CIOs set the AI agenda

CIO

In the run up to the pandemic, the technology lead for Tractor Supply Company had already cast significant bets on disaster recovery readiness and cutting-edge digital commerce and delivery capabilities, ensuring the retailer was well positioned during and in the aftermath of the COVID period. Download the State of the CIO Research here. ]

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What does an AI consultant actually do?

CIO

Whether healthcare, retail or financial services each industry presents its own challenges that require specific expertise and customized AI solutions. Working closely with IT, specialist and management teams. Project and change management. The profession of AI consultant combines technology and management.

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11 ways to ensure IT-business alignment

CIO

“Since there’s no universal model across business functions, IT must always keep in mind how they are leaders and partners of change in the corporation, whether it’s at a technical, business, or human change management level.” The CIO should also speak early when sensing a possible business course deviation.

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Become an Indispensable Change Agent

Change Starts Here

A well-known retailer recently laid off its entire change management team. Like many retailers in the shadow of Amazon, the company had been going through a period of decline.

Retail 124
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Building a stronger supply chain through automation

CIO

For those unfamiliar with Peavey Industries and Peavey Mart , we’re a 100% Canadian- and employee-owned retailer dedicated to serving farmers and ranchers with more than 90 stores across the country. It’s standard in retail that 10-12% of bills are incorrectly invoiced. Focusing solely on operational tasks is no longer sufficient.