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Its up to IT leaders to ensure the changes their digital initiatives bring to business workflows are absorbed and acted upon by the users impacted by them. Too often, however, changemanagement is treated as an afterthought, observes Munir Hafez, senior vice president and CIO at consumer credit reporting agency TransUnion.
Organizations will always be transforming , whether driven by growth opportunities, a pandemic forcing remote work, a recession prioritizing automation efficiencies, and now how agentic AI is transforming the future of work. What terminology should you use?
Training, communication, and changemanagement are the real enablers. Managingchange and transformation Paolo Sicca, group CIO of manufacturing company Industria Grafica Eurostampa, is an example of how his role is evolving. The changemanagement was complex, as it always is, says Sicca.
With advanced technologies like AI transforming the business landscape, IT organizations are struggling to find the right talent to keep pace. Skill mismatches ( 31% ) and inadequate training and development opportunities ( 29% ) underscore the demand for talent as well as the difficulty in finding candidates with the right skills.
By cross-training operations and engineering, development teams can move faster through better collaboration, making continuous integration and continuous delivery (CI/CD) a reality for organizations. Changemanagement is an enabling framework for managing people through a change, in this case, related to a product in production.
Ask CIOs about their biggest digital transformation challenges, and they’re likely to cite people issues or what experts identify as gaps in changemanagement practices. When CIOs can’t drive change, new digital products and technology capabilities can become shelfware, and the business value is delayed or diminished.
Shift AI experimentation to real-world value Generative AI dominated the headlines in 2024, as organizations launched widespread experiments with the technology to assess its ability to enhance efficiency and deliver new services. He advises beginning the new year by revisiting the organizations entire architecture and standards.
Unsurprisingly, more than 90% of respondents said their organization needs to shift to an AI-first operating model by the end of this year to stay competitive — and time to do so is running out. Despite the reduced costs, though, the necessity for comprehensive change programs remains paramount.
While genAI has been a hot topic for the past couple of years, organizations have largely focused on experimentation. In 2025, thats going to change. Its the year organizations will move their AI initiatives into production and aim to achieve a return on investment (ROI). Increase adoption through changemanagement.
Here are 10 questions CIOs, researchers, and advisers say are worth asking and answering about your organizations AI strategies. Otherwise, organizations can chase AI initiatives that might technically work but wont generate value for the enterprise. As part of that, theyre asking tough questions about their plans.
With backing from management and great interest outside the organization, the agency, started a pilot project where three AI tools specially designed for lawyers were tested, compared, and evaluated. “We Then a clear plan was also required for how it should be incorporated into the job, based on clear leadership and changemanagement.
“When it comes to changemanagement, “implementation” isn’t the end—it’s just the beginning.” What is changemanagement? Changemanagement may be defined as a structured process that ensures that required changes are thoroughly and smoothly carried out, and that the long-term benefits of the change are realized.
BCG asked 12,898 frontline employees, managers, and leaders in large organizations around the world how they felt about AI: 61% listed curiosity as one of their two strongest feelings, 52% listed optimism, 30% concern, and 26% confidence. There’s a lot of work still to be done on that score.
To deliver truly transformational benefits, businesses need to modernize their ITSM strategy by breaking down barriers between the organization and their end users. Appoint change champions who can help communicate that a new approach to ITSM will bring great benefits while helping them be more productive.
What is the main purpose of changemanagement? In modern IT, changemanagement has many different guises. Project managers view changemanagement as the process used to obtain approval for changes to the scope, timeline, or budget of a project. What are the benefits of changemanagement?
AI investment and pressure grew upward As AI has moved from emerging to mainstream, and organizations matured in their ability to harness AIs potential over the past year or two, CEOs now expect less experimentation and more AI projects that deliver outcomes with measurable business value. They have that situational awareness.
IT modernization is a necessity for organizations aiming to stay competitive. Organizations often struggle to justify the upfront costs of modernization projects, especially when the ROI is not immediately apparent. Solution: To address budget constraints, organizations should adopt a strategic approach to funding IT modernization.
It’s a common belief that to get people to adopt change, all you really need is training and communication. If we tell people what to do and why, and show them how to do it, that should be enough to get them to change, right? It’s a logical conclusion, but then people aren’t logical, especially when it comes to change.
The data and digital literacy gap Despite the growing importance of data literacy, many organizations still face challenges in this area, notes Celerdata, an analytics database provider, in describing what it calls a data literacy gap that exists between the data skills employees need and the skills they actually possess.
Businesses are constantly evolving their use of technology, resulting in almost constant organizational change. That’s why it’s vital to have a strong changemanagement plan in place, so that the company can remain agile and flexible, without interruptions or downtime. . Looking to become an agent of change at your company?
To help mitigate these risks, it’s necessary for IT leaders to increase their profile and visibility across the organization, and make sure they educate all potential users. “As I’ve been communicating with other managers and other IT leaders around the world, which has allowed me to discover some of the problems and ways of fixing them.”
The following article shares one practitioner’s journey to uncover new models and expand his changemanagement toolkit. Changemanagement models. I am a process guy by training, but I make my living from changemanagement. The ADKAR® changemanagement course by Prosci.
As change becomes ubiquitous in the workplace, more organizations are developing internal changemanagement capability to help keep the pace. The following are five steps organizations are taking to successfully implement changemanagement programs: Form a Centralized Team. Brand for Culture.
I didn’t fully consider we were changing the way our employees did their jobs, and that every person was going through their own changemanagement challenges at various times. So what’s the changemanagement lesson here? Looking back, what would you have done differently? But it’s not that simple.
How would you categorize the changemanagement that needed to happen to build a new enterprise data platform? We thought about change in two ways. There’s changing the business to improve program sponsorship, the value we place on data-driven decision-making, and tool adoption.
Earlier this week, James Lawther shared his story of researching changemanagement models in order to expand his toolkit beyond the initial training he had received. Before starting Enclaria, I managed an “executive working group” program for Balanced Scorecard Collaborative.
The IT function within organizations has become far more complex in recent years. A consultants job is to assess the whole situation, the challenges, and the opportunities at an organization, Buchholz says. IT consultants are responsible for helping organizations design and develop strategic IT projects and manage their technology use.
Interim executives have become indispensable in addressing immediate leadership needs, whether due to sudden departures, organizational restructuring, or transformational changemanagement. These platforms enable organizations to access a global talent pool, breaking down geographical and logistical barriers.
A recent study by the Association for ChangeManagement Professionals (ACMP) shows that 73% of changemanagement professionals surveyed also have other, non-change-related job duties. Using changemanagement methods, HR can truly take on the role of facilitator of organizational success.
Influencing change across even a subset of an organization takes a deliberate and continual effort by the individual or team that is trying to make it happen. So what are the activities a changemanager must do to ultimately achieve the desired result for the organization? Employee Engagement.
But Florida-based Brown & Brown Insurance put old-school conventions to the test when it joined a growing cadre of leading organizations remodeling IT to reflect the pervasive role of technology in business transformation. Traditional business metrics are proving the new IT reorg and brand is bearing fruit.
As I gear up for my presentation at the Adobe Summit this March, Ive been reflecting on the transformative potential of a well-executed content supply chainand the hurdles large organizations face in making it a reality.
As organizations increasingly migrate to the cloud, however, CIOs face the daunting challenge of navigating a complex and rapidly evolving cloud ecosystem. Investment in training and changemanagement is critical to the success. The journey I propose is in five phases through the lens of a crawl-walk-run framework.
Yet, with many organizations looking to innovate, deploy AI and automation, move to the cloud, and gain a competitive advantage, getting ERP system updates right can either be a feather in a CIO’s cap or what sinks them if a project doesn’t go well. Because they’re involved along the way, onboarding and training become much easier.”
With emerging technologies like Gen-AI keeping organizations in a flurry of new implementations, a rapidly shifting CIO role, new innovations testing budgets and adaptability of organizations and increasing competition, a competent CIO is the ace that can change the game.
It seems to be a trend that after spending enough time as an internal changemanagement practitioner that you’ll have the desire to go out on your own and become an independent consultant. The following tips are a few of the recurring themes of these conversations: Identify the space you fill as a change practitioner.
Pre-pandemic, high-performance teams were co-located, multidisciplinary, self-organizing, agile, and data-driven. As many organizations were accelerating digital transformation initiatives, the higher-performing teams excelled at changemanagement and agile planning practices.
Todays CDO is focused on helping the organization leverage data as a business asset to drive outcomes. When your value is not felt or understood, you are subject to changes in financial and political winds, and your ability to contribute to a high-performing organization will be limited, Voorhees says.
Because Windows 11 Pro has new hardware requirements, your upgrade strategy must both address hardware and software aspects, not to mention security, deployment plans, training, and more. If your organization uses volume licensing agreements such as Microsoft Volume Licensing, verify if it covers Windows 11 Pro upgrades.
CIOs and HR managers are changing their equations on hiring and training, with a bigger focus on reskilling current employees to make good on the promise of AI technologies. As a result, organizations such as TE Connectivity are launching internal training programs to reskill IT and other employees about AI.
As a result, knowledge workers can create content, low- and no-code solutions are more accessible, and team members from every layer of the organization have broader options for getting work done. IT organizations have responded in kind, with 52% already building or deploying GenAI solutions according to Dell research 1.
Madrid-based Repsol, a repeat finalist at the 2024 CIO 100 Awards in Spain,has been immersed for years in a process of digital transformationwith the aim to become more multi-energy focused, more customer oriented, and better committed to digitalization, innovation, and talent management.
In cases where privacy is essential, we try to anonymize as much as possible and then move on to training the model,” says University of Florence technologist Vincenzo Laveglia. “A Privacy protection The first step in AI and gen AI projects is always to get the right data. “In A balance between privacy and utility is needed.
So if you are seeking to lead transformational change at your organization, it’s worth knowing the 10 most common reasons why digital transformation fails and what you as an IT leader can learn from those failures. This may require hiring outside experts and/or investing in training and development for existing staff.
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