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Ask CIOs about their biggest digital transformation challenges, and they’re likely to cite people issues or what experts identify as gaps in changemanagement practices. When CIOs can’t drive change, new digital products and technology capabilities can become shelfware, and the business value is delayed or diminished.
What is the main purpose of changemanagement? In modern IT, changemanagement has many different guises. Project managers view changemanagement as the process used to obtain approval for changes to the scope, timeline, or budget of a project. What are the benefits of changemanagement?
To do so, CIOs must continuously improve their product management, programmanagement, and delivery capabilities to wow customers and deliver competitive advantages, all while steering clear of surefire DX mistakes such as prioritizing too many initiatives and underinvesting in developing digital trailblazers.
Product managers must define a vision statement that aligns with strategic and end-user needs, propose prioritized roadmaps, and oversee an agile backlog for agile delivery teams. Product managers then propose digital KPIs and other metrics highlighting the business benefits delivered.
The executive sponsor should also be advised by an organizational changemanagement executive, as ERP implementations result in new business processes, roles, user interfaces, and job responsibilities. Reporting to the program’s executive team should be a business project manager and an IT project manager.
It is worth having a programmanager familiar with Agile who can shield the team and provide the more traditional tracking and reporting expected. In contrast, the Agile team stays focused on using Scrum for managing the work. You need to set up your metrics at the beginning to measure your ultimate success or failure.
Trust One is also knee deep in transforming its IT organization and operating model, transitioning away from a programmanagement office (PMO) to a product-centered organization. “No matter how agile you are, you are solving different problems for customers in different ways unless you are organized by product and are customer backed.”
But the concluding paragraphs of his second post address something more important: it is imperative to changemanagement models. A tightly coupled team operating in a command-and-control style of management doesn't scale down to a more atomic level of the individual or pair. The posts have a lot of practical advice.
Using data to address critical operational efficiencies, measure performance metrics, and improve product innovation and workforce planning leads to calculated insights that solve complex business scenarios. Most organizations have assets spread across the globe and need to analyze data intelligently and quickly to take corrective actions.
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