Ivanti

JULY 15, 2024

When called in, escalation analysts would wear the hats of a problem manager, change manager and release manager. Knowledge management Limited knowledge base. Robust knowledge base and self-service options. Both technical and communication/customer management.

Knowledge Base 74

Knowledge Base Report Change Management Analytics 74

Perficient

JUNE 1, 2023

Lead Change Management Initiatives and drive Transformations so that the organization can rapidly build out new offerings and evolve existing models. Track Key Performance Indicators (KPIs) to measure the success of Cloud Adoption. Serve as a steering committee for best practices.

Change Management 105

Change Management Knowledge Base Training Scalability 105

N2Growth Blog

JUNE 6, 2024

The Impact of N2Growth’s Leadership Training on Business Performance N2Growth’s carefully curated leadership training programs are a game changer for improving business performance. These are all essential for maintaining business performance in today’s dynamic and competitive business environment.

Leadership 89

Leadership Technical Review Sustainability Training 89

Samanage

APRIL 25, 2019

Smart ITSM, delivered by a smart service desk, will utilize automation and self-guided processes to drive employee satisfaction, knowledge management efforts, and change management, as well as incident and problem management. Related Configuration Items in the CMDB. Sentiment Analysis.

Artificial Inteligence 91

Artificial Inteligence Artificial Intelligence Change Management Knowledge Base 91

Cloudera

OCTOBER 18, 2023

Enterprise Knowledge Base (EKB) and Chatbots Chatbots, or virtual assistants powered by generative AI, can be used to create customer-facing and employee-facing tools that assess user requests and provide personalized responses, reducing the need for human representatives and related costs.

Artificial Inteligence 82

Artificial Inteligence Generative AI Compliance Machine Learning 82

Samanage

JANUARY 15, 2019

The service portal connects customers to all of the available functions of the IT service desk and is powered by your knowledge base and service catalog. Problem and Change Management. Every organization, big or small, goes through change. The type of change-related impacts that cause problems.

Knowledge Base 40

Knowledge Base Change Management Metrics Guidelines 40

AWS Machine Learning - AI

AUGUST 26, 2024

Our internal AI sales assistant, powered by Amazon Q Business , will be available across every modality and seamlessly integrate with systems such as internal knowledge bases, customer relationship management (CRM), and more. Dynamic templates – Adapt prompt templates based on retrieved customer information.

Generative AI 98

Generative AI AWS Artificial Inteligence Technical Review 98