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Training, communication, and changemanagement are the real enablers. Managingchange and transformation Paolo Sicca, group CIO of manufacturing company Industria Grafica Eurostampa, is an example of how his role is evolving. The changemanagement was complex, as it always is, says Sicca.
The power of AI operations (AIOps) and ServiceOps, including BMC Helix Discovery , can transform how you optimize IT operations (ITOps), changemanagement, and service delivery. The companys more recent adoption of BMC ServiceOps has transformed changemanagement processes and IT services management (ITSM) success for his organization.
Traditionally viewed as rock-solid and steady, the insurance industry is not exactly associated with taking big risks. Gray Nester, CIO, Brown & Brown Insurance Gray Nester / Brown & Brown Some, like BBNI’s Technology Solutions Group, are being renamed and restructured to orchestrate greater immersion in the business.
When the leadership team at Erie Insurance planned a large-scale transformation, they knew it couldn’t be an IT-only effort. Finally, the way Erie Insurance drives transformation is by leveraging enterprise business agility. ChangeManagement, CIO, Digital Transformation, Innovation, Insurance Industry, IT Leadership, IT Strategy
“Since there’s no universal model across business functions, IT must always keep in mind how they are leaders and partners of change in the corporation, whether it’s at a technical, business, or human changemanagement level.” The CIO should also speak early when sensing a possible business course deviation.
IT consultants who specialize in large-scale IT change programs, such as mergers and acquisitions, can command even higher compensation, often in line with the pay of consulting company partners due to the complexity and impact of their expertise, he says. Indeed lists various salaries for IT consultants.
Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. Digitization vs tradition Although the insurance sector has a traditional image, that stopped being the case years ago, says Vaquero.
While Silicon Valley still pays top dollar for IT pros, the war for talent has moved beyond the technology industry, with other verticals vying for talented IT workers who have the skills to enable digital transformation, process improvement, changemanagement, and the development of apps and services.
It includes tools for crew changemanagement, predictive reporting of potential risks like piracy and pandemic-related travel restriction updates. Today Greywing announced the launch of a new solution that will help vessel operators track carbon emissions created by crew changes, along with $2.5 million in seed funding.
DORA mandates explicit compliance measures, including resilience testing, incident reporting, and third-party risk management, with non-compliance resulting in severe penalties. Failures in one institution can cascade globally, underscoring the importance of strong information and communication technology (ICT) risk management.
The IT team not only built the platform for the project, but Fazal helped build the business case, identified its impact on each business unit, and then developed the changemanagement processes around it. “IT IT is in the best position to look at the impact of process change across the organization,” he says.
“I really do think about the two roles differently,” says Wiedenbeck, senior vice president and chief technology and transformation officer (CTTO) for the financial services and insurance company. “I In addition to influence, transparency and accountability are critical to Wiedenbeck’s changemanagement playbook.
These include: GitOps Workflows : With integrations for CI/CD services and tooling such as Gitlab, Bitbucket, CircleCI and Jenkins, pipelines are tied into an integrated GitOps workflows to facilitate changes, audits, and delivery mechanisms .
Multinational insurance and finance corporation AIA New Zealand’s dream is to help make the country one of the healthiest and best protected nations in the world. As New Zealand’s largest life insurer and leading health insurer, our purpose is to help New Zealanders live longer, healthier lives,” he says.
Thus, organizational alignment and changemanagement become even more vital as teams competing for technology development dollars evolve their focus from departmental goals to enterprise sustainability. This requires focus in several key areas, including data integration , data management. and data consistency and quality.
In some cases, the business domain in which the organization operates (ie, healthcare, finance, insurance) understandably steers the decision toward a single cloud provider to simplify the logistics, data privacy, compliance and operations. Investment in training and changemanagement is critical to the success.
Furthermore, the government, in collaboration with private sector partners, is investing heavily in expanding the country’s telecommunications network, including the rollout of 5G technology.
It’s a holistic, iterative process rooted in value creation and supported by changemanagement. Discover why we have been trusted by the 10 largest health systems and the 10 largest health insurers in the U.S., We recommend instead that healthcare organizations embrace an outcomes-based mindset and approach.
These programs remove common barriers to changemanagement by addressing and pre-debunking concerns about the role of artificial intelligence, Voorhees adds. Here are the insights these CDOs shared about how theyre approaching artificial intelligence, governance, creating value stories, closing the skills gap, and more.
The guide, which covers practices including user authentication, access control and changemanagement, is aimed at developers and security operations teams that want to boost the security of their source code projects on SCM platforms. Other ransomware insights from the report include: The number of ransomware attacks in the U.S.
We’ve all seen the insurance commercials: Mayhem is everywhere. When it strikes in the consumer world of insurance, you want the right people on your side and the right plan to navigate a way forward. When I see issues at the customer level, the first question to ask is, “What changed?” The same can be said about IT.
Banks, financial institutions, and insurance companies know this dance all too well, and their recent playbook is packed with lessons for the rest of us. Imagine this: An insurance exec armed with a research-packed whitepaper on managing industry-specific risks… suddenly, theyre less of a salesperson and more of a trusted advisor.
In action, these chatbots make it simpler for customers to apply for credit, submit insurance claims, update personal and account details, and request the necessary authorization number required for a replacement card, all without ever having to speak to someone.
And when performed strategically in succession as Mahon has done at Werner, such quick wins can lead to much larger business transformation over time — with less big-bang disruption and changemanagement thanks to measurable proof of enhancement along the way.
Insurance company Aflac is one company making sure this is the case to maintain human oversight over the AI, instead of letting it act completely autonomously. “That’s the most difficult thing,” he says. Agentic AI in the early stages Aflac isn’t the only company just beginning to start the agentic AI journey.
“What I’ve always tried to do is go where the energy and value is, and find the one or two willing partners in the business who want to start something and make it big,” says Christopher Paquette, chief digital transformation officer at Allstate Insurance. But that could change. “I And that’s just the start.
Claire Thompson , group chief data and analytics officer at insurance giant Legal & General, recognizes the importance of proving your executive credentials in one area before climbing the career ladder. She says the good news is that digital leaders who demonstrate their capabilities will expand their horizons.
Healthcare: AI-driven decisioning platforms can streamline claims processing by analyzing patient records, insurance policies, and claim histories to detect discrepancies and recommend the next best action.
Tracks represented financial services, insurance, retail and consumer packaged goods, and healthcare. Some examples provided across the financial services and insurance sessions included: Related to the focus on business impacts were discussions on how to measure the value enabled by the data office.
Models that predict patient risk to return to a hospital within 30 days of being discharged, for example, can be very different—even across hospitals within the same city if they serve a different part of the population, accept different insurance plans, or focus on different medical specialties.
They possess extraordinary organizational skills Top-notch project managers are highly organized individuals. But it’s not just about making a list and sticking with it,” says Hema Tatineni, vice president of the Strategic Programs Office at CopperPoint Insurance. That awareness is needed more today than ever before.
Closing phase: To complete a project, project managers must close all phases and procurements, settle budgets, hand over deliverables, conduct project post-mortems and reports, and return personnel to the resource pool Project management skills Effective project managers need more than technical know-how.
Costs and ChangeManagement Adopting AI isnt just about investing in new techit requires transforming workflows, retraining staff, and securing organizational buy-in. Even the best solutions can stumble without a culture ready for change. Balancing compliance with innovation remains a major hurdle.
“I always find there’s benefit in using a story to help my audience understand what can sometimes be very technical concepts that I’m trying to communicate to non-technical people,” says Adam Miller, CIO of UK insurer, Markerstudy Group. Get the story right, then people understand the plan and you’ve a much better chance of them buying in.
This multinational financial services company sought to increase procurement efficiency in general, and in particular to improve purchasing compliance in its global insurance business.
The senior vice president and chief information and strategy officer at National Life Group, has spent years executing a technology roadmap to modernize the insurance company. It consistently requires a lot of changemanagement, including the right level of engagement and collaboration with business stakeholders.”
These IT leaders “are not afraid to use knowledge to convey their points, explain what won’t work, and show [others] the path that can be done and what supports — like extra budget or more time — that it will take,” adds Knight, who prior to his SIM role worked in various IT leadership positions, including global CIO at Chubb Insurance.
The greatest barrier to innovation is competing priorities and lack of time to innovate, observes Santhosh Keshavan, executive vice president and CIO of financial and insurance services firm Voya. ChangeManagement, Innovation, IT Leadership, IT Strategy Now the capability is embedded in the product development process.
“Now more than ever, having a strong partnership between HR and the CIO is critical, because the demand for talented employees is so high,” says Kathy Kay, CIO at global financial investment management and insurance company Principal Financial Group. It requires news skills and a change in mindset.
The relationships and governance structure all need to support the alignment, and this planning needs to cover not only technology but also changemanagement, end-user enablement, and management of ongoing operations and business-as-usual activities once the technology has been delivered.”
According to the Federal Deposit Insurance Corporation (FDIC), in 2000, there were 8,000 commercial banks in the United States, but as of March 2022, that number had dwindled to 4,194 operating physical bank branches.
Translating the CEO’s strategy Another legacy organization, 105-year-old The Teachers Insurance and Annuity Association of America (TIAA), has “a specific focus on elevating data and digital fluency” across the organization, says Sastry Durvasula, CIO and client services officer. ChangeManagement, Digital Transformation, IT Leadership
We instigate change and keep the energy going to see the change come to fruition. However, there’s an alternate definition of “agent” we should consider when talking about change agents: a representative. As a change agent, you represent multiple entities that are often in conflict. The Profession.
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