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CIOs must become chief IT evangelists

CIO

These external-facing positions have been established to educate users and enterprises about a company’s offerings and inspire those potential customers to adopt them. After all, change management is a vital component of digital transformation success. Why be an evangelist? 1 for CIOs to do the selling.

Education 189
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Digital transformation 2025: What’s in, what’s out

CIO

Transformational CIOs continuously invest in their operating model by developing product management, design thinking, agile, DevOps, change management, and data-driven practices. CIOs must also drive knowledge management, training, and change management programs to help employees adapt to AI-enabled workflows.

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10 ways to kill your IT culture

CIO

Top CIOs rebrand IT as part of a transformational vision that inspires the IT team, employees, stakeholders, and executives to experiment and drive change. These CIOs also avoid digital transformation’s change management mistakes by guiding IT teams to drive end-user adoption, capture feedback, and iteratively improve solutions.

Culture 211
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When digital literacy fails, IT gets the blame

CIO

Focus on the soft skills side of each digital project Its easy to assemble project plans and timelines for digital technology implementations, but not as straightforward to equip users with the proper education and skills needed for these new systems. Skills development milestones should be itemized for every digital project.

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Top 11 change management certifications to boost your IT career

CIO

Whenever an organization implements a new process, updates an existing process, deploys new technology, or fine-tunes services, its leaders must be mindful that even a simple change to a single process can start a domino effect, introducing issues in a range of other processes that must also be addressed. AIM Change Management Certification.

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5 tips for better business value from gen AI

CIO

Deloittes State of Generative AI in the Enterprise found that only 20% of organizations are highly prepared for talent considerations in adopting gen AI compared to 45% in technology infrastructure and 41% in data management. This data suggests change management efforts are lagging technology efforts at many organizations.

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Adopting a fresh approach to IT service management

CIO

After implementing the solution, the educational institution saw the user adoption of the ITSM improve sharply with at least 50,000 requestors currently using it, alongside an uptake in the self-service portal, which is powered by the robust knowledge management and service catalog capabilities of Freshservice.