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Anyone who’s been in ITSM for long can tell you that truly efficient and effective ITAM can be easier to accomplish and have much more profound results across an organization when it is partnered with a solid ITSM strategy. IT service management is a relatively all-encompassing term. What is ITSM.
The Program Management Office was disbanded in favor of a Product Portfolio Management Office with a Chief Product Officer (reporting to the CIO) recruited from the business. Deliverymanagement was devolved, with teams given the freedom to choose their own product and requirements management practices and tools.
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