Toyota transforms IT service desk with gen AI
CIO
DECEMBER 8, 2023
Then in 2020, Ballard took leadership of the digital platform engineering team with an eye on the IT service desk. “I I wanted to change the way our team members engaged with our IT service desk; that was my initial focus,” he says. The RPA initiative made it clear there was more IT could do to help automate and optimize processes.
Let's personalize your content