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Worse, issues that undermine IT culture may not appear in these KPIs or employee satisfaction surveys for months. In a recent article on five IT risks CIOs should be paranoid about , I highlighted several IT team culture issues, including team burnout, mounting technical debt, and continuous crisis management cycles.
That’s because the majority of CIOs now see themselves as innovators and champions of change rather than technologists, according to a recent survey of people holding the job. The findings align with CIO.com’s own 2024 State of the CIO survey results, which highlighted the CIO as a change maker in the business spotlight.
For example, in my 2017 “ State of Digital Transformation ” report, I learned that only 37% of businesses viewed digital transformation as an investment in the fight against market evolution and disruption. More recently, KMPG reported in its 2023 Technology Survey that a majority of U.S.
Historically, healthcare has maintained higher levels of trust compared to other industries, but a recent Gallup survey shows that this trust is now at a near-record low. It’s a holistic, iterative process rooted in value creation and supported by changemanagement.
Technology-related change, in fact, is the second most important business priority for CEOs after growth, according to Gartner’s 2024 CEO survey. Increasingly in our technology-driven world and business landscape, it makes sense to have a leader who’s a technologist by trade.”
But when it comes to senior-level jobs, 100% will see moderate transformation. And when it comes to business and management IT jobs, 63% were classified as “high transformation” due to AI. With AI augmentation, that balance will shift away from back-end management to innovation and forward-focused projects.
And they’re deploying low-code/no-code platforms so that all workers, and not just technologists, can develop software to support and transformbusiness processes. Some are also investing in next-generation internet technologies. They’re sitting within the company bubble and not looking outside,” she adds.
Sales and marketing departments have long been at the forefront of embracing new technologies, and according to data provided by the Alexander Group, a revenue consultancy, 80% of hundreds of survey responses detailed that CROs have formally invested in AI for their marketing teams.
Panorama Consulting Solutions, which regularly surveysbusinesses on the outcomes of their ERP projects, shows in its 2022 report that 81% of projects met ROI expectations a year or more after go-live. By March 2019, things were slipping.
To be successful, organizations must (1) establish a clear vision and organizational alignment using a case for change , (2) continuously and relentlessly pursue value creation through effective value management , and (3) address the human side of change via changemanagement.
There are several places to gather feedback from customers, including ratings for a mobile app, ratings on sites like Trip Advisor or Yelp, and direct surveys that ask customers how you did today. In addition, focused outreach for more in-depth surveys can also be helpful.
In its Technology Leaders Survey, IBM reports that only 36% of CEOs say IT is effective at providing basic technology services, down from 64% in 2013; 50% of CFOs rate the IT organization as efficient, down from 60% in 2013; and only 47% of surveyed tech leaders say as much, down from 69%. Most telling could be a 2024 report from IBM.
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