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GenerativeAI is changing the world of work, with AI-powered workflows now slated to streamline customer service, employee experience, IT, and other fields. Integrating artificial intelligence into business has spawned enterprise-wide automation. Then ChatGPT came along and changed everything again.
With the rise of generativeAI, CEOs recognize an opportunity to shift from technology-led digital transformation to executive-led business reformation. Accenture Technology Vision 2024 There’s a reason why CEOs and CFOs are talking about AI and generativeAI, according to Accenture research.
We’ve moved beyond deterministic chatbots and automated processes to a realm where embedded generativeAI enables faster, more personalized interactions that build loyalty and connection. GenerativeAI will continuously learn from feedback and algorithms, while large language models adapt.
The first use of generativeAI in companies tends to be for productivity improvements and cost cutting. Years ago, when mobile was the big technological wave, this meant finding people on the business side who were enthusiastic about building a mobile app. The power of generativeAI is its transformative nature,” he adds.
And online education company Pluralsight conducted a survey of IT professionals in the US and UK and found that 74% worried AI tools will make many of their daily skills obsolete. Using generativeAI is so cheap, even if they use the highest premium level,” Thurai says.
The findings align with CIO.com’s own 2024 State of the CIO survey results, which highlighted the CIO as a change maker in the business spotlight. Both surveys show that the past year — one in which generativeAI broke mainstream — has seen a considerable shift in the perception of the CIO remit.
Executives must be ready to use a full range of technologies and identify which ones will deliver the results they need, management advisors say. Ten years ago, digital transformation was about movement to the cloud. Five years ago, it was more about getting your data ready for AI. Now it’s this move to generativeAI.
Some argue gen AIs emergence has rendered digital transformation pass. AItransformation is the term for them. Others suggest everything should be called businesstransformation or just transformation for short. What terminology should you use?
A catalyst for change: Gen AI in RISE with SAP transformations Chiranth Ramaswamy 28 Jan 2025 Facebook Linkedin Both artificial intelligence (AI) and generativeAI (Gen AI) play a critical role in RISE with SAP transformations. Both, after all, are dedicated to driving businesstransformation.
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