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This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time businessintelligence and customer insight (30%). This should secure our business strategy for the next five years and longer.” Enterprise communications services saw slow but steady 1.6%
She has extensive experience both as a researcher and a business and technology journalist, covering a broad range of issues and topics. She often writes about cybersecurity, disaster recovery, storage, unifiedcommunications, and wireless technology. Karen holds a Bachelor of Arts degree from UCLA.
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