Asure’s approach to enhancing their call center experience using generative AI and Amazon Q in Quicksight
AWS Machine Learning - AI
MARCH 20, 2025
The Asure team was manually analyzing thousands of call transcripts to uncover themes and trends, a process that lacked scalability. Therefore, it was valuable to provide Asure a post-call analytics pipeline capable of providing beneficial insights, thereby enhancing the overall customer support experience and driving business growth.
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