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We have developed thoughtful procedures for responding to emergencies and maintaining businesscontinuity, and have convened a COVID-19 task force to review developments and adjust our approach as information comes to light. Our platform infrastructure has redundancy built-in to continue to maintain our uptime Service Level Agreements.
As businessescontinue to adopt more innovative technologies to streamline operations, their risk of being exposed to a cyberattack is spiraling upward as well. Technicalsupport scams are focused on steering the targets in a way that they inadvertently provide remote access to their systems.
For example, Windows 7 reached its end of life in January 2020 , with free security patches, updates and technicalsupport being terminated. Extensive customizations the company has made to an application could mean that it’s difficult to find a replacement that meets all of the business’ needs.
For example, Windows 7 reached its end of life in January 2020 , with free security patches, updates and technicalsupport being terminated. Extensive customizations the company has made to an application could mean that it’s difficult to find a replacement that meets all of the business’ needs.
Whether you are an MSP providing a host of IT services to clients or a small and midsize business (SMB) with big ambitions, having a smart and reliable help desk plays a significant role in ensuring businesscontinuity. Although often used interchangeably, help desk and service desk are different from one another.
A cyberattack, such as a ransomware or malware attack that destroys or takes all of the enterprise’s data “hostage” for ransom, is a huge disaster on par with a ferocious hurricane or earthquake in terms of the operational disruption and the business impact. Data disasters are game changers for disaster recovery and businesscontinuity.
In the last 9 years she has filled director level roles in product management, technical sales support, business development, and technical marketing with extensive skill sets around Data Protection (Replication and Backup), BusinessContinuity and Resiliency.
Today the same trend has been continuing but with a slightly different motive. IT staff augmentation has become a prominent and essential practice in all the major companies because it simplifies tasks and ensures businesscontinuity. It is one of the important aspects of scaling the business.
As companies continue to explore remote working options, video communication allows participants across geographies and time zones to convey complex information and build great business relationships. A help desk is a support service that helps users with technical issues related to a company’s products or services.
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