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From skills to performance: How hands-on learning is preparing IT teams for digital transformations

CIO

This is because the most commonly used forms of upskilling (knowledge-based, content-driven, and assessed via online quizzes) aren’t enough for real-world impactful skilling. With traditional training programs, we’re seeing the problem only get worse. The team turned to virtual IT labs as an alternative.

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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

Most businesses deal with a flood of IT requests from their clients and employees every day. Without a system or process, users will not know where to direct their queries and IT technicians will not know how to track and resolve tickets. The IT help desk plays a key role in managing an enterprise’s IT systems and infrastructure.

Metrics 59
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Cybersecurity Snapshot: CISOs Are Happier, but Dev Teams Still Lack Secure Coding Skills

Tenable

The guide, first published in mid-2021, now also establishes more parity between the matrices for industrial control systems, mobile and enterprise, and addresses analytical biases and mapping mistakes. Respondents ranked business continuity (67%) and reputational damage (65%) as their top two cyber-risk concerns.