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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

Most businesses deal with a flood of IT requests from their clients and employees every day. These requests could be as simple as resetting a password or as complex as deploying a complete network architecture. The IT help desk plays a key role in managing an enterprise’s IT systems and infrastructure. Capacity planning.

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Cybersecurity Snapshot: CISOs Are Happier, but Dev Teams Still Lack Secure Coding Skills

Tenable

The guide, first published in mid-2021, now also establishes more parity between the matrices for industrial control systems, mobile and enterprise, and addresses analytical biases and mapping mistakes. Respondents ranked business continuity (67%) and reputational damage (65%) as their top two cyber-risk concerns.