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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Service level agreements (SLAs): Contracts between MSPs and their clients outline the level of service expected , the metrics by which this service will be measured, and any remedies that should be undertaken or penalties that should be incurred should service levels not be achieved.
Through its Digital Managed Services offerings, Perficient delivers an outcome-driven Managed Services for its customers that go beyond the traditional SLA-driven support model. Engagement Success Metrics Ticket Happiness Rating: Clients can share their satisfaction and rate us on completed and closed tickets.
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