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The data is tagged as sensitive data, e.g. “financial”, and the owner field showing “retail banking” instantly informs Shaun which organization to reach out to to ask for access. The KPI is 0.5 Meaning he needs to optimize the schema of the underlying data, as there are now 100s of users accessing the dashboard.
Because of the free text nature of the output, it’s difficult to assess and compare different responses in terms of a metric or KPI, leading to a manual review in most cases. About the authors Vicente Cruz Mínguez is the Head of Data & Advanced Analytics at Cepsa Química.
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