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Banks bet on AI to deliver digital efficiencies

CIO

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.

Banking 212
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CIOs are rethinking how they use public cloud services. Here’s why.

CIO

Cloud spending is going up and budgets are tightening, so theyre asking whats going on and how do we right this ship. Cloud spending is going up and budgets are tightening, so theyre asking whats going on and how do we right this ship. Increasingly, however, CIOs are reviewing and rationalizing those investments.

Cloud 209
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When is data too clean to be useful for enterprise AI?

CIO

Once the province of the data warehouse team, data management has increasingly become a C-suite priority, with data quality seen as key for both customer experience and business performance. But along with siloed data and compliance concerns , poor data quality is holding back enterprise AI projects.

Data 211
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Off the Shelf vs Custom Software: Making the Right Choice for Your Business

Trigent

Here’s all that you need to make an informed choice on off the shelf vs custom software. While doing so, they have two choices – to buy a ready-made off-the-shelf solution created for the mass market or get a custom software designed and developed to serve their specific needs and requirements.

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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

In 2017, Fast Company wrote that Southwest Airlines’ digital transformation “takes off” with an $800 million technology overhaul, but only $300 million was dedicated to new technology for operations. While weather may have been the root cause, the 16,000 flights canceled between Dec. 19-28 far exceeded any other airlines’ operational impacts.

Airlines 216
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Automated Claims Processing: Using RPA and Machine Learning to Manage Insurance Claims

Altexsoft

If we set aside the typical reasons like the unwillingness for change among personnel or the lack of budget and technical resources, there’s one big reason that stems from the nature of insurance — insurance processes are usually too variable and unstructured to easily incorporate in the digital workflow. Not in China though.

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10 things keeping IT leaders up at night

CIO

That’s not to say they’re looking to ditch their roles or smash machines, as the real Luddites had. The Society for Information Management (SIM) recently conducted its annual trends study and found that nearly a quarter of the IT leaders polled listed AI and machine learning as an area of concern, says SIM CEO Mark Taylor.