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Banking on customer experience and security via technology-based innovation

CIO

Customer experience and security But as in most industries, customer expectations and security challenges continue to grow along with technological advances. Banks continue investing in technologies that make the customer experience seamless, including mobile apps and peer-to-peer payments. Security and privacy.

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Banks bet on AI to deliver digital efficiencies

CIO

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.

Banking 221
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Balancing innovation with value, cost, and practicality: The CIO’s guide to future proofing technology investments

CIO

Imagine navigating a rapidly changing landscape, where technology seems to evolve at the speed of light and the pressure to keep up is relentless — this is the reality for today’s CIO. CIOs face the daunting challenge of driving innovation while managing costs and ensuring practical implementation in a rapidly advancing digital landscape.

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Continuous learning gives U.S. Bank a technology talent edge

CIO

Many companies today are rapidly adopting new technologies and tools to improve overall efficiencies, improve customer and client experiences, and support key initiatives that are related to business transformation. As our global technologies transform, so must our teams. The technology transformation at U.S.

Banking 257
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Legendary CIO Anil Cheriyan on delivering innovation that matters

CIO

Anil Cheriyan’s storied career spans multiple industries, including serving as EVP/CTO of strategy and technology at Cognizant, as the US Presidential Appointee in charge of Technology Transformation Services, and as Global CIO at SunTrust. If you’re a bank, go do it for your bank. You don’t want to be that person.

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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 246
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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 246