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Banks bet on AI to deliver digital efficiencies

CIO

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.

Banking 212
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Bank of America’s big bet on AI started small

CIO

Bank of America will invest $4 billion in AI and related technology innovations this year, but the financial services giants 7-year-old homemade AI agent, Erica, remains a key ROI generator , linchpin for customer and employee experience , and source of great pride today.

Banking 169
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Beyond Bank CIO: Balancing tradition and innovation in the digital age

CIO

Beyond Bank Australia is one of the largest customer-owned banks in Australia and one of the leading B Corps in the country. Beyond Bank has a real focus on customers who are the members and owners of the bank. Beyond Bank has a real focus on customers who are the members and owners of the bank.

Banking 153
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Accelerating AI for financial services: Innovation at scale with NVIDIA and Microsoft

CIO

Always on the cusp of technology innovation, the financial services industry (FSI) is once again poised for wholesale transformation, this time with Generative AI. GenAI-powered financial services use cases Across the sector, GenAI is empowering innovation and enabling new work patterns.

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2025 Middle East tech trends: How CIOs will drive innovation with AI

CIO

The Middle East is rapidly evolving into a global hub for technological innovation, with 2025 set to be a pivotal year in the regions digital landscape. AI and machine learning are poised to drive innovation across multiple sectors, particularly government, healthcare, and finance.

Trends 158
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Square’s bank arm launches as fintech aims ‘to operate more nimbly’

TechCrunch

Known for its innovations in the payments sector, Square is now officially a bank. Nearly one year after receiving conditional approval , Square said Monday afternoon that its industrial bank, Square Financial Services, has begun operations. Lewis Goodwin had been tapped to serve as the bank’s CEO, and Brandon Soto its CFO.

Banking 352
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Salesforce opens new office in Dubai, strengthening AI innovation and support for UAE growth

CIO

The new Dubai office is set to serve as a crucial hub for Salesforces operations in the UAE, providing businesses across the region with innovative tools, insights, and solutions designed to drive success and foster growth in an increasingly digital-first world.