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Bank of America’s big bet on AI started small

CIO

Bank of America will invest $4 billion in AI and related technology innovations this year, but the financial services giants 7-year-old homemade AI agent, Erica, remains a key ROI generator , linchpin for customer and employee experience , and source of great pride today.

Banking 168
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Should finance organizations bank on Generative AI?

CIO

As I work with financial services and banking organizations around the world, one thing is clear: AI and generative AI are hot topics of conversation. Financial organizations want to capture generative AI’s tremendous potential while mitigating its risks. In short, yes. But it’s an evolution.

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The generative AI revolution is transforming how banks work

CIO

The generative AI revolution has the power to transform how banks operate. Banks are increasingly turning to AI to assist with a wide range of tasks, from customer onboarding to fraud detection and risk regulation. So, as they leap into AI, banks must first ensure that their data is AI-ready.

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Rethinking digital transformation for the agentic AI era

CIO

In 2020, it was the pandemic, 2022 brought recession fears, and 2024 ushered in the generative AI era. Two years ago, I shared how gen AI impacts digital transformation priorities , focusing on data strategies, customer support initiatives, and AI governance.

CTO Coach 196
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10 generative AI certs and certificate programs to grow your skills

CIO

Generative AI is poised to disrupt nearly every industry, and IT professionals with highly sought after gen AI skills are in high demand, as companies seek to harness the technology for various digital and operational initiatives.

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Accelerating AI for financial services: Innovation at scale with NVIDIA and Microsoft

CIO

Always on the cusp of technology innovation, the financial services industry (FSI) is once again poised for wholesale transformation, this time with Generative AI. Yet the complexity of whats required highlights the need for partnerships and platforms calibrated to fast-track solutions at scale to capitalize on AI-era change.

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Insights in implementing production-ready solutions with generative AI

AWS Machine Learning - AI

As generative AI revolutionizes industries, organizations are eager to harness its potential. Booking.com , one of the worlds leading digital travel services, is using AWS to power emerging generative AI technology at scale, creating personalized customer experiences while achieving greater scalability and efficiency in its operations.