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Six steps to creating a successful IT strategy: A guide for CIOs

CIO

In today’s rapidly evolving technological landscape, the role of the CIO has transcended simply managing IT infrastructure to becoming a pivotal player in enabling business strategy. Understanding the company’s competitive position allows IT leaders to mindfully act to implement technology for competitive advantage.

Strategy 334
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Protecting your business from unforeseen outages: Lessons from the recent CrowdStrike incident

CIO

Review and adjust third-party rollouts : CrowdStrike Falcon users have the capability to throttle rollouts. A review of third-party rollouts should consider such capabilities. Learn more about IDC’s research for technology leaders. the world’s leading tech media, data, and marketing services company.

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Top 9 challenges IT leaders will face in 2023

CIO

Now that organizations have returned to a new (somewhat) normal, CIOs appear to be focused on getting back to basics — and untangling tech debt incurred in making it through the past few years. Recruiting, retainment, and yes, adoption of lead-edge technology, are back on the radar of IT leaders. How do we get the talent we need?

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Human vs. humane: How companies pursue AI for enhanced CX

CIO

After such a fractured experience, you begin asking harder questions like what biases might be embedded in this technology, how is it processing my data, how often is it audited to ensure fairness and transparency, and can it actually be taught to behave ethically. ING’s AI-powered chatbot also works hand-in-hand with humans.

Company 321
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The evolving role of security and IT in DR and incident response

CIO

Given such a heightened threat, tools, technologies, and IT organizations have evolved accordingly. Modern SOCs are equipped with advanced tools and technologies such as security information and event management (SIEM) systems, threat intelligence platforms, and automated response solutions.

Security 277
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The new CIO mandate: Selling AI to employees

CIO

But 45% also said they feared that AI will make their work less relevant to their employers, and 43% said they fear the loss of their jobs due to AI. Still, a report surfaced earlier this month that global banks and investment firms are examining the possibility of replacing entry-level financial analyst positions with AI.

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Agentic AI: 6 promising use cases for business

CIO

Agentic AI, which Forrester named a top emerging technology for 2025 in June , takes generative AI a step further by emphasizing operational decision-making rather than content generation. With AI agents popping up in so many situations and platforms, organizations interested in the technology may find it difficult to know where to start.